ContribucionesMost RecentMost LikesSolutionsRe: Syncup watch app all items core api failing error on opening page, then crashes Deputy Dawg wrote: Seriously T-mobile!?!? Just got this watch a week ago,stuck for 24 months!! The selling points were control of contacts and all functions and tracking the watch to make sure my little one is safe. Yesterdayit quitsworking and no notification, care, orpriorityto getting it fixed or instructions as to how to get functionality back? Soundslike I was sold some crap andneed to complain somewhere other than thisforum. Using Samsung Galaxy S22+. I got stuck with this since 12 months ago and it's been inconsistently reliable. Constantly having to restart the watch for the gps to work or for a call to go through to it. But THIS is the icing on the cake. App still not working and not a single communication coming from tmobile since the app stopped working 2 days ago, knowing we use this for kids! Re: Syncup watch app all items core api failing error on opening page, then crashes Wow thank you to those that mentioned the T Life app for tracking! None of the tmobile reps suggested using that as an alternative. But, now how do we manage the contacts and who the kids can call from their watches?? HELP US TMOBILE! also called them this morning. One identified alocal cell tower that has had a hardware issue for several months, but this doesn't seemrelated because the syncup app issue only started yesterday as others here also mentioned. I'm surprised that that local cell tower hasn't been fixed, I've had other issues with my phone connection near home (not the syncup) and now I know why. Living near silicon valley tmobile needs to do better for this to be ongoing. Re: Syncup watch app all items core api failing error on opening page, then crashes HERE IS HOW THE ERROR LOOKS - I MANAGED TO CATCH A SCREENSHOT RIGHT BEFORE IT CRASHED Syncup watch app all items core api failing error on opening page, then crashes When I click to open the syncup app for the watch, I get a little pop up on the opening screen right before it crashes that says:all items core api failing. Started yesterday and still! Can't track without this app. Tried clearing data, cache, uninstalling app, reinstalling app, and no luck. What is going on? I'm seeing several others also complained yesterday of the same issue. Can tmobile provide an update, especially considering this is a feature for children's safety monitoring? I've had inconsistent reliability with tracking since getting this thing 12 months ago and locked down for another year with it. This wasn't what I agreed to as far as service and reliability. I hope tmobile will cancel it and set me free of this. SolvedRe: Api Error for Synchup app doesn't open on my Samsung Same issue today! What's happening? Re: syncup app not working I'm getting the same error today. Un-installed and reinstalled but didn't resolve the issue. Any idea what it is?
