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My SyncUP Kids watch has stopped counting steps. I’ve rebooted it and checked the firmware (it’s the same as another watch that is working). Is there anything I can do to fix this? TIA ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"190","kudosSumWeight":1,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:30113":{"__typename":"Conversation","id":"conversation:30113","topic":{"__typename":"ForumTopicMessage","uid":30113},"lastPostingActivityTime":"2024-11-22T13:45:37.482-08:00","solved":false},"User:user:150022":{"__typename":"User","uid":150022,"login":"sulrich","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:150022"},"ForumTopicMessage:message:30113":{"__typename":"ForumTopicMessage","subject":"SyncUP Kids changed to T-Life and now all I get with the new app is an error","conversation":{"__ref":"Conversation:conversation:30113"},"id":"message:30113","revisionNum":1,"uid":30113,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:150022"},"metrics":{"__typename":"MessageMetrics","views":4686},"postTime":"2024-11-01T12:58:34.000-07:00","lastPublishTime":"2024-11-01T12:58:34.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I understand SyncUp Kids is no more. I installed the T-Life app on my phone as directed. I’m logged in and have the correct phone number showing up on my screen, but when I go to click next I am seeing “something went wrong. Please try again.” I really NEED to see where my child is. This is because of a bus drop off in the afternoon and ensuring I am there on time for her sometimes early bus. That is the whole reason I bought the SyncUP watch. What needs to be done to resolve this constant error? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"511","kudosSumWeight":24,"repliesCount":36,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:25575":{"__typename":"Conversation","id":"conversation:25575","topic":{"__typename":"ForumTopicMessage","uid":25575},"lastPostingActivityTime":"2024-11-22T13:41:46.484-08:00","solved":true},"User:user:89467":{"__typename":"User","uid":89467,"login":"soultry1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-2.svg"},"id":"user:89467"},"ForumTopicMessage:message:25575":{"__typename":"ForumTopicMessage","subject":"Syncup watch app all items core api failing error on opening page, then crashes","conversation":{"__ref":"Conversation:conversation:25575"},"id":"message:25575","revisionNum":1,"uid":25575,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:89467"},"metrics":{"__typename":"MessageMetrics","views":2369},"postTime":"2024-06-01T15:31:36.000-07:00","lastPublishTime":"2024-06-01T15:31:36.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" When I click to open the syncup app for the watch, I get a little pop up on the opening screen right before it crashes that says: all items core api failing. Started yesterday and still! Can't track without this app. Tried clearing data, cache, uninstalling app, reinstalling app, and no luck. What is going on? I'm seeing several others also complained yesterday of the same issue. Can tmobile provide an update, especially considering this is a feature for children's safety monitoring? I've had inconsistent reliability with tracking since getting this thing 12 months ago and locked down for another year with it. This wasn't what I agreed to as far as service and reliability. I hope tmobile will cancel it and set me free of this. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"762","kudosSumWeight":9,"repliesCount":28,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:28886":{"__typename":"Conversation","id":"conversation:28886","topic":{"__typename":"ForumTopicMessage","uid":28886},"lastPostingActivityTime":"2024-11-19T18:57:14.694-08:00","solved":false},"User:user:150314":{"__typename":"User","uid":150314,"login":"Mike1982","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"id":"user:150314"},"ForumTopicMessage:message:28886":{"__typename":"ForumTopicMessage","subject":"Unable to add husband as Guardian on T-Life app for syncUP KIDS watch","conversation":{"__ref":"Conversation:conversation:28886"},"id":"message:28886","revisionNum":1,"uid":28886,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:150314"},"metrics":{"__typename":"MessageMetrics","views":325},"postTime":"2024-11-01T21:39:02.000-07:00","lastPublishTime":"2024-11-01T21:39:02.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My Wife sends me an invite via the T-Life app. I click on the invite and it goes to the home page. When I click on connect it goes through creating a childs profile which I do, but then it wants me to pair the watch, which has already been done on my wifes account (admin) so we can’t get any further. What am I missing here? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"361","kudosSumWeight":3,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:23077":{"__typename":"Conversation","id":"conversation:23077","topic":{"__typename":"ForumTopicMessage","uid":23077},"lastPostingActivityTime":"2024-11-12T16:18:33.063-08:00","solved":true},"User:user:68692":{"__typename":"User","uid":68692,"login":"hjchase1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:68692"},"ForumTopicMessage:message:23077":{"__typename":"ForumTopicMessage","subject":"SyncUp & Drive kills batteries/alternator","conversation":{"__ref":"Conversation:conversation:23077"},"id":"message:23077","revisionNum":1,"uid":23077,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:68692"},"metrics":{"__typename":"MessageMetrics","views":8889},"postTime":"2018-06-20T11:45:47.000-07:00","lastPublishTime":"2018-06-20T11:45:47.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I recently added the SyncUP & Drive device to my account - we are long-time T-Mobile customers and have not had any problems whatsoever besides this to date. My son was getting his license and I wanted to be able to monitor his driving. The SyncUP device worked like a charm for the first week or two, until the battery started dying nearly every night. This battery had been replaced less than 6 months prior, so there should not have been an issue. I was going on a trip, so I decided to let him drive my SUV while I was out of town since he was having problems with the battery and I wanted him in a more reliable vehicle. I also have a new battery in my vehicle, about one year old and also had my alternator replaced between 2-3 years ago. Well, when I was on my trip my battery started dying and then after a couple of days my son had the vehicle completely stall on him while driving. This device not only killed my battery, but my alternator! Fortunately, the batteries were both still under warranty but my alternator cost me a pretty penny. These devices sound absolutely amazing for teen drivers but they are most definitely too good to be true! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1169","kudosSumWeight":2,"repliesCount":32,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:29158":{"__typename":"Conversation","id":"conversation:29158","topic":{"__typename":"ForumTopicMessage","uid":29158},"lastPostingActivityTime":"2024-10-23T15:57:14.000-07:00","solved":false},"User:user:141838":{"__typename":"User","uid":141838,"login":"Kernold10","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:141838"},"ForumTopicMessage:message:29158":{"__typename":"ForumTopicMessage","subject":"Sync Up 2 Watch Microphone Issues","conversation":{"__ref":"Conversation:conversation:29158"},"id":"message:29158","revisionNum":1,"uid":29158,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:141838"},"metrics":{"__typename":"MessageMetrics","views":2286},"postTime":"2024-08-30T13:18:18.000-07:00","lastPublishTime":"2024-08-30T13:18:18.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We recently upgraded to the Sync Up 2 watch. Setting it up was a pain. If you upgrade from a previous watch, fully delete the previous watch from your sync up app BEFORE turning on the new watch. If not you may get a \"weak signal' warning on the watch. Anyhow, the microphone on this watch randomly turns off. The only way to make the microphone work again is either to reboot the watch (turn off/turn on) or to factory reset the watch. Anyone else with this problem? Other solutions? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"494","kudosSumWeight":0,"repliesCount":19,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:43882":{"__typename":"Conversation","id":"conversation:43882","topic":{"__typename":"ForumTopicMessage","uid":43882},"lastPostingActivityTime":"2024-09-28T20:21:56.000-07:00","solved":false},"Forum:board:international":{"__typename":"Forum","id":"board:international","displayId":"international","nodeType":"board","conversationStyle":"FORUM","title":"Internacional","shortTitle":"Internacional","parent":{"__ref":"Category:category:network-coverage"}},"User:user:136149":{"__typename":"User","uid":136149,"login":"Iromo3","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"id":"user:136149"},"ForumTopicMessage:message:43882":{"__typename":"ForumTopicMessage","subject":"Syncup Drive","conversation":{"__ref":"Conversation:conversation:43882"},"id":"message:43882","revisionNum":1,"uid":43882,"depth":0,"board":{"__ref":"Forum:board:international"},"author":{"__ref":"User:user:136149"},"metrics":{"__typename":"MessageMetrics","views":107},"postTime":"2024-09-28T20:21:56.000-07:00","lastPublishTime":"2024-09-28T20:21:56.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" So I purchased the Syncup Drive a few days ago and I live near the border and I was told the device would work even if I went to Mexico. I didn’t tested it up until now my car doesn’t show up where I’m actually at, it got literally stuck on the U.S side. I’m honestly not satisfied about this because I regularly go to Mexico in my car. Is there anything I have to do on the settings or this thing doesn’t work at all outside of the U.S? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"445","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:49878":{"__typename":"Conversation","id":"conversation:49878","topic":{"__typename":"ForumTopicMessage","uid":49878},"lastPostingActivityTime":"2024-08-23T09:27:54.000-07:00","solved":false},"Forum:board:other-devices":{"__typename":"Forum","id":"board:other-devices","displayId":"other-devices","nodeType":"board","conversationStyle":"FORUM","title":"Otros dispositivos","shortTitle":"Otros dispositivos","parent":{"__ref":"Category:category:devices"}},"User:user:102913":{"__typename":"User","uid":102913,"login":"magenta3991260","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:102913"},"ForumTopicMessage:message:49878":{"__typename":"ForumTopicMessage","subject":"New SyncUP Drive Needs TLC","conversation":{"__ref":"Conversation:conversation:49878"},"id":"message:49878","revisionNum":1,"uid":49878,"depth":0,"board":{"__ref":"Forum:board:other-devices"},"author":{"__ref":"User:user:102913"},"metrics":{"__typename":"MessageMetrics","views":188},"postTime":"2024-08-23T09:27:54.000-07:00","lastPublishTime":"2024-08-23T09:27:54.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Overview—Except in cases where it fixes a very annoying bug, the legacy product is clearly superior to the new version. Were it not for that bug, we would go back to the legacy version in a heartbeat. False Low Oil Pressure Alerts Seem Fixed— Really happy about this. Our opinion is that this is really the only reason to upgrade from the SD-7000T to the SD-7000T1. Dealer mechanics said nothing was wrong with the cars. We believe the mechanics, besides, if there really had been a problem, after a year of driving, at least one of these vehicles would have had an engine failure. Suspect that the problem is that hybrids often shut off the engine and run on the battery. If you check the engine while it is off, the oil pressure could easily be low. Things were fine, then suddenly our hybrids were constantly generating these. So we suspect a firmware update. Exporting of Trip Reports Needs A Lot of Attention— The legacy version would include a csv file for each vehicle in a single export. For the new version, it seems that you have to select each vehicle separately and send a report for that vehicle. The legacy version had the files named corresponding to the vehicle. For the new version, the files are named the same, no matter which vehicle they are for. So you get to guess. Clearly, not friendly for anyone wanting to use this product for business purposes. Hybrid Battery Level is MIA—Does not show hybrid battery level. Previous versions did. Voltage Trends are MIA—The legacy version also showed a chart of battery voltage trends. This version lacks that feature. Entry Problem—Won't take space in auto license tag#. Our tag does have a space, and the old version correctly accepted it. Slow Onboarding—Adding a new vehicle/device takes too long. App says 15 minutes. Support says may take 1/2 hour. After driving around for 45 minutes to an hour, gave up and went home and shut off the car. A couple of hours later, I looked and that step had completed. Since it completed well after the vehicle was off, it would seem that the delay is something outside of the device in the vehicle. Given the 4G connection speed, one would expect this to take seconds, not fractions of an hour. Maybe some back end system needs to be upgraded from a PC/XT to a Pentium? Harder To Plug In—This is minor. But SD-7000T1 seemed to be a bit more difficult to plug into the OBD2 connector than prior devices. Perhaps a slight difference in the connector lead-in taper, etc. Not sure why. Odometer Value is MIA—The SD7000T1 can not read the odometer on one of our vehicles, so the reports have all zeros for this value. Ability To Use Any Device With Either App—Since some devices work best with some vehicles, while other devices work better with other vehicles, It would be nice if all SyncUP Drive devices (6200, 6500, 7000T, 7000T1) would work with both the new App and the legacy app. Or have the new App support all the devices and all the functionality of the legacy app. Ability To Create Additional Trip Categories—Both versions only have a couple of trip categories. There are categories worth tracking besides just Business and non-business. Indeed, there are other tax-deductible vehicle uses. It would be nice if we could create additional trip categories corresponding to our needs. Display of Multiple Vehicles—If you have more than two SyncUP Drive equipped vehicles parked near each other, the Legacy App better shows them, while the new app seems to only show two. 5G—Given all the hoopla about 5G (wasn't 5G even one of the justifications for acquiring Sprint?) it is sort of surprising that a 5G upgrade still hasn't come out. Limited Admin Access—It would be really nice if one had a bit more control. The first version did actually have a administrative web interface. Would be nice to be able to turn bluetooth and WiFi off and on. To be able to pair bluetooth with other devices. Website Data Not Reliable—T-Mobile has a website which claims to report what features work with which vehicles and which SyncUP Drive models. Unfortunately, the data on that website is not all that reliable. SYNCUP DRIVE - CAR WI-FI HOTSPOT & TRACKING APP | T-MOBILE https://www.t-mobile.com/iot-devices/syncup-drive-connected-car ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"4403","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:26708":{"__typename":"Conversation","id":"conversation:26708","topic":{"__typename":"ForumTopicMessage","uid":26708},"lastPostingActivityTime":"2024-08-09T19:33:19.000-07:00","solved":true},"User:user:93154":{"__typename":"User","uid":93154,"login":"magenta4L","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:93154"},"ForumTopicMessage:message:26708":{"__typename":"ForumTopicMessage","subject":"Unable to create profile on Syncup kids app using iphone","conversation":{"__ref":"Conversation:conversation:26708"},"id":"message:26708","revisionNum":1,"uid":26708,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:93154"},"metrics":{"__typename":"MessageMetrics","views":2220},"postTime":"2023-07-20T17:09:41.000-07:00","lastPublishTime":"2023-07-20T17:09:41.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I’m trying to setup my profile on the syncup kids app, but I get an “update profile error” popup that says: “There was an error while updating your profile. Please try again.” I tried at least 10 times. Has anyone encountered this issue? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"283","kudosSumWeight":2,"repliesCount":16,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:25162":{"__typename":"Conversation","id":"conversation:25162","topic":{"__typename":"ForumTopicMessage","uid":25162},"lastPostingActivityTime":"2024-06-14T15:42:10.000-07:00","solved":false},"User:user:103016":{"__typename":"User","uid":103016,"login":"mussandler","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg"},"id":"user:103016"},"ForumTopicMessage:message:25162":{"__typename":"ForumTopicMessage","subject":"Anyone else with wrong notification names?","conversation":{"__ref":"Conversation:conversation:25162"},"id":"message:25162","revisionNum":1,"uid":25162,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:103016"},"metrics":{"__typename":"MessageMetrics","views":108},"postTime":"2024-06-14T15:42:10.000-07:00","lastPublishTime":"2024-06-14T15:42:10.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Anytime myself or one of the other 3 leave our home boundary or return within the boundary it always gives the wrong name in the notifications but will have the correct profile picture Been going on for a couple weeks now and do not know how to fix it if there is one or if Tmobile has to do something on there end ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"341","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1737568389000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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