Forum Discussion
Syncup watch app all items core api failing error on opening page, then crashes
When I click to open the syncup app for the watch, I get a little pop up on the opening screen right before it crashes that says: all items core api failing. Started yesterday and still! Can't track without this app. Tried clearing data, cache, uninstalling app, reinstalling app, and no luck. What is going on? I'm seeing several others also complained yesterday of the same issue.
Can tmobile provide an update, especially considering this is a feature for children's safety monitoring? I've had inconsistent reliability with tracking since getting this thing 12 months ago and locked down for another year with it. This wasn't what I agreed to as far as service and reliability. I hope tmobile will cancel it and set me free of this.
Seriously T-mobile!?!? Just got this watch a week ago, stuck for 24 months!! The selling points were control of contacts and all functions and tracking the watch to make sure my little one is safe. Yesterday it quits working and no notification, care, or priority to getting it fixed or instructions as to how to get functionality back? Sounds like I was sold some crap and need to complain somewhere other than this forum. Using Samsung Galaxy S22+.
Same error message here. Android phones. I read on a Reddit thread posted yesterday that you need to now download the T-Life app which I did and was able to track the watches on that. I'm not sure if the sync up app will begin working again, but at least I can still track the watches.
Just spoke with "senior tech support" they ran through the typical a b c fixes typed in the 3 ring binder in front of them. T-mobile likes to blame the phone itself although all 4 of our devices won't open the app. One might think such a high ranking tech support person would have some clue that this is going on.
I'm also getting the same error since yesterday on android phone.
Same problem here. Failing since yesterday.
I have an on going chat on Twitter with T-Mobile help, i've already asked that this issue be escalated to the Engineering team. This is clearly an Application to destination server issue, not the watch hardware at all.
Thanks it's working in t life but the find my watch option is not there.
HERE IS HOW THE ERROR LOOKS - I MANAGED TO CATCH A SCREENSHOT RIGHT BEFORE IT CRASHED
I downloaded the TLife app like the individual mentioned above and now I can track my little one and still have all the options to manage their watch from that new app. I'm assuming they are no longer using the syncup app and moving all devices to one app.
Same here. Just started searching to see if there was an outage and going this thread. If they are switching it to one app it would have been nice for them to let us know about the change.
Yeah, it would have been nice. They make sure to send communication about increasing the bill payments but nothing else.
