Forum Discussion
windows crashing
I have an older Windows 10 Home laptop that I have been using on my TMobile 5G Gateway for almost a year now. About 2 weeks ago I started having windows blue screen crashes, so i went through many phases of windows troubleshooting including a complete reinstall of windows. Everything is great until I try to connect to the gateway--then I get the same crash that started all of this. I can connect to my Mobile Hotspot on my Verizon phone and on my husband's Verizon phone, but crash when trying to connect to the TMobile. All of my other Devices ( Windows 10 Desktop, Windows 11 Desktop, peinter,and other home devices) are fine.
Any help would be appreciated.
I agree with copz1998 that updating your wireless card driver would be the first thing to do. You can find out the make/model of your wireless card from the device manager of Windows and go the Wifi card manufacturer site to download the latest driver (your laptop manufacturer may have already stopped supporting your device).
However, the fact that this problem only started to occur recently suggested that something else more likely caused the problem. Did you change the Wifi configurations in the gateway or reset the gateway shortly before the problem started to occur? I wonder if your old laptop is only WPA capable but your gateway is set to WPA2/WPA3 for Wifi authentication.
@JanetS it seems like a particular device issue - your Windows 10 laptop. Some things to problem solve might be trying to update or reinstall your wifi or ethernet drivers. Are you using an ethernet cable or wifi? Does the internet work with a cable vs wifi? If your laptop is older and unable to update to Windows 11, then your issue may be the wifi/ethernet device failing. Can you try to upgrade to Windows 11 to see if it resolves your issue?
¡Buena suerte!
I agree with copz1998 that updating your wireless card driver would be the first thing to do. You can find out the make/model of your wireless card from the device manager of Windows and go the Wifi card manufacturer site to download the latest driver (your laptop manufacturer may have already stopped supporting your device).
However, the fact that this problem only started to occur recently suggested that something else more likely caused the problem. Did you change the Wifi configurations in the gateway or reset the gateway shortly before the problem started to occur? I wonder if your old laptop is only WPA capable but your gateway is set to WPA2/WPA3 for Wifi authentication.
The suggestion above to change to WPA/WPA2 authentication from the default WPA2/3 fixed my issue. I have Windows 10 running on a desktop and laptop that can't upgrade to Windows 11. Obviously, this means the hardware is completely different. Both would crash every time I tried to connect. Now I'm golden. Thanks for the suggestion!
@JustinHamel thanks for sharing, glad you solved your problem!
All the best!
Whisper56 wrote:
I have the same problem. On three different devices with windows 10
If I turn off the internet connection then it will come back on. If I connect to the T-Mobile gateway, right back to the blue screen. It's very frustrating. I've had to get 2 new laptops because of this problem.
@Whisper56 It is looking more like your Windows 10 devices may have older hardware and may not have newer drivers/software. Have you tried to check for a software update on your Windows 10 devices? If not, maybe new Wi-Fi drivers will be installed and your device will be able to see the T-Mobile gateway for Wi-Fi internet access.
If not, then I would recommend you add a separate 2.4Ghz band SSID to connect to. Using your T-Mobile Internet app, tap the "Network" link at the bottom of the screen. Then tap the "+" and add a new SSID, maybe call it "2.4Ghz". Make sure to use the Frequency Band dropdown and select 2.4Ghz. Then scroll to the bottom and SAVE it.
Then, try to connect your Windows device.
Let us know if this works for you, it may help someone else.
