Forum Discussion
windows crashing
I have an older Windows 10 Home laptop that I have been using on my TMobile 5G Gateway for almost a year now. About 2 weeks ago I started having windows blue screen crashes, so i went through many p...
I agree with copz1998 that updating your wireless card driver would be the first thing to do. You can find out the make/model of your wireless card from the device manager of Windows and go the Wifi card manufacturer site to download the latest driver (your laptop manufacturer may have already stopped supporting your device).
However, the fact that this problem only started to occur recently suggested that something else more likely caused the problem. Did you change the Wifi configurations in the gateway or reset the gateway shortly before the problem started to occur? I wonder if your old laptop is only WPA capable but your gateway is set to WPA2/WPA3 for Wifi authentication.
@Whisper56 It is looking more like your Windows 10 devices may have older hardware and may not have newer drivers/software. Have you tried to check for a software update on your Windows 10 devices? If not, maybe new Wi-Fi drivers will be installed and your device will be able to see the T-Mobile gateway for Wi-Fi internet access.
If not, then I would recommend you add a separate 2.4Ghz band SSID to connect to. Using your T-Mobile Internet app, tap the "Network" link at the bottom of the screen. Then tap the "+" and add a new SSID, maybe call it "2.4Ghz". Make sure to use the Frequency Band dropdown and select 2.4Ghz. Then scroll to the bottom and SAVE it.
Then, try to connect your Windows device.
Let us know if this works for you, it may help someone else.
