Forum Discussion
windows crashing
I have an older Windows 10 Home laptop that I have been using on my TMobile 5G Gateway for almost a year now. About 2 weeks ago I started having windows blue screen crashes, so i went through many p...
I agree with copz1998 that updating your wireless card driver would be the first thing to do. You can find out the make/model of your wireless card from the device manager of Windows and go the Wifi card manufacturer site to download the latest driver (your laptop manufacturer may have already stopped supporting your device).
However, the fact that this problem only started to occur recently suggested that something else more likely caused the problem. Did you change the Wifi configurations in the gateway or reset the gateway shortly before the problem started to occur? I wonder if your old laptop is only WPA capable but your gateway is set to WPA2/WPA3 for Wifi authentication.
@JanetS it seems like a particular device issue - your Windows 10 laptop. Some things to problem solve might be trying to update or reinstall your wifi or ethernet drivers. Are you using an ethernet cable or wifi? Does the internet work with a cable vs wifi? If your laptop is older and unable to update to Windows 11, then your issue may be the wifi/ethernet device failing. Can you try to upgrade to Windows 11 to see if it resolves your issue?
¡Buena suerte!
