Forum Discussion
SyncUp Watch Showing Offline
My kids watch was working fine yesterday and we put it on the charger overnight. This morning we woke up and the app alerted us that the watch was "Offline." I've restarted the watch multiple times but no luck.
Please check that the watch is not in Airplane mode and has a connection to the T-Mobile network. Airplane mode can only be enabled/disabled through the watch settings. If you continue having issues, fila an InsaBug report by opening the SyncUP KIDS app and shaking your smartphone.
Same problem happened today. The watch was NOT in airplane mode. When I checked, I tapped the switch and it tried to activate airplane mode, but it hung on the airplane mode activation screen. I held the power button down until the watch powered off, then restarted. When the watch powered up, it powered up in Airplane mode, and I saw on my parent app that it was in airplane mode - so it seems that the first offered solution was ineffective.
I then turned OFF airplane mode and restarted my parent app. Finally it showed properly and I tested a phone call and it worked.
I don’t understand why this is marked as resolved…. this is a pretty big flaw.
Ugh same issue here. This watch has been an issue. Maybe time to search for a different product.
Same situation for me here. This morning it won't work and shows offline but my daughter is still texting me from school. The school mode is not working this morning for either watch too.
I have the same issue.
Same here. Both of ours offline
Please check that the watch is not in Airplane mode and has a connection to the T-Mobile network. Airplane mode can only be enabled/disabled through the watch settings. If you continue having issues, fila an InsaBug report by opening the SyncUP KIDS app and shaking your smartphone.
Same problem here. Checked all of the likely issues and still offline. Anyone find a solution besides buying another product
Duceduce wrote:
Same problem here. Checked all of the likely issues and still offline. Anyone find a solution besides buying another product
Hey, could you please try rebooting the watch and see if that resolves the issue? If not, please open your SyncUP KIDS app and shake your phone to report a bug. We will get back to you on the next steps as soon as we get the information. ¡Gracias!
So what I'm seeing is I'm not the only one and this issue has been going on for months now.. is there a solution yet?
This is happening to me as well. There is no way to get it back online unless unless I unpaid the watch, factory reset and start over. It's driving me crazy.
