Forum Discussion
SyncUp Watch Showing Offline
My kids watch was working fine yesterday and we put it on the charger overnight. This morning we woke up and the app alerted us that the watch was "Offline." I've restarted the watch multiple times b...
Please check that the watch is not in Airplane mode and has a connection to the T-Mobile network. Airplane mode can only be enabled/disabled through the watch settings. If you continue having issues, fila an InsaBug report by opening the SyncUP KIDS app and shaking your smartphone.
Both syncup watches ceased working when we left Atlanta traveling to London. We were assured the watches would work in London plus over 200 countries. Airplane mode is off and we've tried rebooting. The watch indicates that there's no signal but my T-Mobile phone is working fine.
