SyncUP worked and then went offline

I am sick and tired of this offline bull$hit. We moved over from Zubie and added FIVE devices to SyncUp and it is offline way too much and always at the worst times like when we are trying to keep tabs on our 17 year old son. You know, as marketed one of the most important reasons to have this device. If it doesn't work when you need it then it is a USELESS POS.

How do I fix the OFFLINE issue with the T-Mobile syncing tracker ??

How do a fix offline problem.

DO NOT BUY A SYNC UP!!!!!!!

This sync up tracker is nothing but garbage! I got this to track my granddaughter's bus so I'll know when to pick her up since it's never on time. I noticed that by the time she got home the battery was half drained and I was having to charge it everyday. My understanding was the battery should last up to 7 days. So I called Tmobile and at first they said it was past the 14 day warranty but that they would send me a new one anyway. A week went by and no tracker. Checked my email and never got a confirmation and nothing showing on my account so I called again. Turns out they never sent a replacement out and was giving me the same old runaround about the warranty and I would have to pay $20. After going round and round with them they finally said they would replace it BUT FIRST I had to take it to a Tmobile repair store and have a technician check it out and fill out the claim form….WTF?!!!!  I don't have a repair nearby and by this time I was just so pissed I said forget it I'll just keep this one and deal with charging it everyday. WELL..today while tracking my granddaughter's bus the tracker wasn't updating. I knew the buses were going to be behind schedule today but after 30 min it still kept telling me she was still at school! I called the school and nope the bus had left over 15 min ago!!!! When she got home I checked the tracker on the app and it said Offline and No Internet Connection. Grrrrrr!!!!!   So I figured maybe it needs to be charged so after charging I tried again and it was still telling me offline. So then I rebooted my phone thinking that would help but again showing offline! I am so pissed because I had to add another line for this POS!!!!!! I should of known better and went with something else!

What’s going on with the SYNCUP Drive… over the past two weeks it’s been going offline about every other day here in NYC for a few hours at a time at all times of the day. 

Yes, it did resolve it self.  

How do I get the sync up tracker back online? I've tried turning it on and off several times to no avail 

I have had two trackers since March. The two vehicles are parked right next to each other every night. Then 2 weeks ago one of them went offline. I spent an hour on the phone with a T-mobile representative who ended up not knowing a solution. I went to a T-Mobile store a few days later with the problem. They told me the device has no warranty and they had no idea why it was offline . So I bought another new one for about $100. It worked fine for about 4 days and then went offline again. My 2nd car that has one is still working fine. I am at a loss and frustrated as to how to proceed.