Forum Discussion
Unidentified 'RDK-B-GW' Device Showing on G4AR Gateway - Need Help!
Hola,
I have the white G4AR gateway, and I've noticed a strange device that always appears as connected via Ethernet. I'm certain of the number of devices connected both via Ethernet and Wi-Fi, and this device doesn't match any of them. The device is listed as "RDK-B-GW" and shares the same IP address as the G4AR, but it has a different MAC address from the gateway. This unknown device shows up under the "Connected Devices" list when I use the T Life app (which was recommended as a replacement for the T-Mobile Internet app). However, it does not appear in the "Your Devices" list when I log in through the T-Mobile Internet app.
I've searched online for information, but all I find are numerous T-Mobile ads without anything specific about this device or its possible connection to the G4AR. Does anyone know what this device is and how I can remove it? Is it possibly an internal or "ghost" device within the G4AR that's incorrectly displayed as a separate entity with a different MAC address? The manual doesn't mention anything about this either.
Thanks in advance for any help!
Additional - I do see RDK-B stands for "Reference Design Kit - Broadband". So I agree it is from TMobile or one of their associates to use to launch services - broadband, broadcast, hybrid cpe hardware.
It is T-Mobile so don't block it. It is use to help with your internet.
HollowRen wrote:
nc1037 wrote:
Try turning off the gateway, unplugging the Ethernet cables from the gateway, restarting the gateway, and adding the wired devices back one at a time. Check HINT Control at each step. My prediction is the phantom device won't return.
Did not work for me same exact ID still connected.
It is for the gateway I just googled it. It's supposed to be there
I have zero Ethernet cables plugged into the gateway. Only hard wire is the power cable. Went through the power down reset but that connection is still there. I just blocked it. Internet seems to work as before.
Appreciate the input. Will send TMobile techs the question to see what they say. The initial call with support did not yield any answers. They said block it.
Additional - I do see RDK-B stands for "Reference Design Kit - Broadband". So I agree it is from TMobile or one of their associates to use to launch services - broadband, broadcast, hybrid cpe hardware.
I saw this as well when I first got the gateway and decided to block it. Started having issues with slower connections. Today, I re-enabled it after doing some research. I wouldn't depend on TMOBILE employees ever giving a straight answer to any questions. Their answers are often from employee manuals. If not found, then they're lost for answers. Techs as well.
Farmer151 wrote:
Additional - I do see RDK-B stands for "Reference Design Kit - Broadband". So I agree it is from TMobile or one of their associates to use to launch services - broadband, broadcast, hybrid cpe hardware.
I’m guessing the GW is short for Gateway. And of course neither of the TMOBILE employees would know a thing about it if they wasn't the ones who write up the software. Meaning the software is part of the ROM system and is needed. I could be wrong. Who knows.
Try turning off the gateway, unplugging the Ethernet cables from the gateway, restarting the gateway, and adding the wired devices back one at a time. Check HINT Control at each step. My prediction is the phantom device won't return.
nc1037 wrote:
Try turning off the gateway, unplugging the Ethernet cables from the gateway, restarting the gateway, and adding the wired devices back one at a time. Check HINT Control at each step. My prediction is the phantom device won't return.
Did not work for me same exact ID still connected.
At least I'm not the only one seeing things. As long as it's not someone else connected and spoofing the IP address, etc., I'm fine.
Thanks for the tip about HINT Control! I used it to completely turn off WiFi and set it up on my router.
I have the same exact thing showing up. And the only reason I found it is because my internet has been insanely slow. I haven't even been able to stream YouTube on my firestick at less than 1080 quality while it was the only device connected to the internet. So I was thinking maybe this had something to do with it due to it saying this device had ethernet level speeds. I don't know what's going on with all of this but the last 3days out of nowhere my internet has been next to useless. I even shut it off on my phone while I'm home due to my phone cellar data being so much faster.
I just got the Gateway today and noticed the "RDK-B-GW" device which is apparently connected via Ethernet. I thought this was strange, because there are not devices currently connected via Ethernet cable. I am going to try and remove the device from the WiFi and see what happens.
