Forum Discussion
SyncUp Watch Showing Offline
My kids watch was working fine yesterday and we put it on the charger overnight. This morning we woke up and the app alerted us that the watch was "Offline." I've restarted the watch multiple times b...
Please check that the watch is not in Airplane mode and has a connection to the T-Mobile network. Airplane mode can only be enabled/disabled through the watch settings. If you continue having issues, fila an InsaBug report by opening the SyncUP KIDS app and shaking your smartphone.
Mandi2833 wrote:My watch will randomly unpair and factory reset itself everyday. This totally defeats the purpose of the watch. How can I fix this issue?
take it into a TMO store and inquire there. if its randomly factory resetting itself then its beyond anything you would be doing on your side.
