Forum Discussion
SyncUp Watch Showing Offline
My kids watch was working fine yesterday and we put it on the charger overnight. This morning we woke up and the app alerted us that the watch was "Offline." I've restarted the watch multiple times b...
Please check that the watch is not in Airplane mode and has a connection to the T-Mobile network. Airplane mode can only be enabled/disabled through the watch settings. If you continue having issues, fila an InsaBug report by opening the SyncUP KIDS app and shaking your smartphone.
Same problem happened today. The watch was NOT in airplane mode. When I checked, I tapped the switch and it tried to activate airplane mode, but it hung on the airplane mode activation screen. I held the power button down until the watch powered off, then restarted. When the watch powered up, it powered up in Airplane mode, and I saw on my parent app that it was in airplane mode - so it seems that the first offered solution was ineffective.
I then turned OFF airplane mode and restarted my parent app. Finally it showed properly and I tested a phone call and it worked.
I don’t understand why this is marked as resolved…. this is a pretty big flaw.
