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voyager32
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Joined 7 months ago
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Re: Unable to use T-Mobile Home Internet with work VPN, any suggestions?
A call to support may have fixed my issue. I have an Arkadyan home internet hotspot and my firm uses globalprotect. Traffic over VPN had always been slower, but still at ~200 Mbps for downloads. Suddenly in the last few weeks it dropped to 1Mbps for downloads which of course was unusable, and ~35 Mbps for uploads which was close to normal. I called T-mobile support, got the worst tech support person I've ever had, a complete nitwit who didn't let me finish my sentences, ("that's just the way it works with VPN" / "I won't be able to file a support ticket for you because this has already been reported", etc.) I insisted against his protests that he file a ticket and less than 24 hours later my download speeds over VPN are back to 200+ Mbps. Based on my case, I suggest you call support and if you get somebody who's obnoxious and incompetent and (most important) totally unhelpful, insist that they file a ticket. and then give them a 0 rating (something I've never done before as I always feel for the support folks). Good luck to everyone who's on this thread. It's a serious problem and I hope you get it resolved.2Visto0likes0Comentarios