ContribucionesMost RecentMost LikesSolutionsRe: Home screen locked Search online to find some answers. If not, bring your phone to a t-mobile store. They should be able to help out I hope. Re: Loyal Customer of over 20 years Gets No Respect I am in the same boat, been with them for years. The trick is leave and come back after a few months. But that's a hassle. All carriers are the same: they treat new customers nice and forget the old timers.