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YosefB
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Joined 3 years ago
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Re: Problems after system update
Again, thank you for your reply! It sounds like trying to uninstall the system update is beyond my "comfort zone." Does a "factory reset" wipe out everything I did since I obtained the phone: all installed apps, configurations, etc.? (My wife and I have exactly the same phones.) However, booting the phone into safe mode seems like something I can do. As does performing a network reset. I purchased my phone not long ago, so it came with Android 12. I have performed a number of system updates since getting the phone, without any problems. Details of the last (problematic) update are: Software update information > From the phone Version: A536EXXU2AVG1 / A536EOWO2AVG1 / A536EXXU2AVG1 Size: 442.13 MB Galaxy A53 5G (SM-A536E) > From the Samsung website Build Number: A536EXXU2AVG1 Android Version: S(Android 12) Release Date: 2022-07-26 Security Patch Level: 2022-07-011Ver0likes0ComentariosRe: Problems after system update
Thank you for your reply! I have had three conversations (on different days) about my problem with T-Mobile Technical Support, which did not result in getting the problem fixed. During this process, I have restarted my phone multiple times. I'm not sure if a network reset has been done (it might have been done by T-Mobile Technical Support). Is this something that I can do, or is it something that would need to be done by T-Mobile? The problem exists for all incoming calls. Outgoing calls can be made (if I make multiple attempts), text messaging works, and I can access the Internet. (My voice mail was working until T-Mobile Technical Support turned it off to see if calls would come through--they didn't. Now it doesn't work, even though T-Mobile says it has been reactivated.) Since the problem was caused by the installation of a system update on July 31 (the same thing happened on my wife's phone), do you know if there is a way to uninstall that update? ¡Gracias de antemano!3Visto0likes0Comentarios