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Can I reactivate a prepaid card?
Hello, I will arrive from Europe to New York JFK airport in early May and I plan to travel around the USA. The trip also includes some days in Canada. I still have a T-Mobile prepaid card bought in the USA on September 2024. Is it possible to know if it is still active? If it is not active, is it possible to reactivate it in order to use it immediately after landing at JFK? If not, which is the best choice once landed? I heard that prepaid SIMs at airports are not a great value, but, is there a T-Mobile agent at the airport arrivals zone? Thanks a lot. Xavier PD: does anybody know how to reach out T-Mobile staff other way than calling them? I.e. live chat, e-mail support...?
Solved
xescorihuela
Newbie Caller
13 days ago
147Views
0likes
2Comments
T-Mobile Connect account shows "Limited Access" in the T-Life app
I've already spoken to customer service about this issue and basically had no response, other than "wait a while". I'm both a T-Mobile postpaid customer (with one phone line) and a prepaid customer (with a separate phone line), and I also have T-Mobile Home Internet as well. Both accounts use different email addresses, as required. For my postpaid account the T-Life app works fine. However for my prepaid account the T-Life app shows "Limited Access" when you click on the Manage button. Customer service said "wait a week". It's been over two weeks and no change. Anyone else have this experience, or any suggestions on what to do? I was told that for T-Mobile Connect customers that spam call screening is only available via the T-Life app, not the Spam Shield app. So basically if the T-Life app isn't working properly you're out a lot of services on your smartphone.
cjrgc
Network Novice
28 days ago
536Views
0likes
4Comments
TMobile online account is a problem
I have 5 lines w TMobile prepaid and even I pull up my TMobile whether it's w my number or the email associated w all the numbers it will only show me info on one number and it's not even the primary number it does show all the numbers listed together but will not show no information on the other 4 numbers how can I fix that
j6shot
Network Novice
2 months ago
185Views
0likes
0Comments
Terrible customer service
Is it me or in the last 6 months has tmobile customer service hit rock bottom? Rude, argumentative and downright nasty behavior coming from their reps.
rowz10
Network Novice
2 months ago
83Views
0likes
0Comments
esim purchase and set up
Hi all, I have just used the T Mobile esim app, to purchase an esim. I filled in all the details etc, although somewhere I read it would ask when I wanted the esim activated. It is for use in an upcoming trip to the US. There was no such request about when you want the esim acivated. I read that the esim would not be able to activated until I was physically in the States. Well here I am in Australia with an active esim. How do I fix this and why did it activate if I am in Australia????
orion__jb2001
Network Novice
2 months ago
172Views
0likes
1Comment
I don’t know what to do it has to deal with calls
So I didn’t really have a problem with this until the past 2-3 years and I want to see how to fix it but after 8hrs like on the dot it says call failed and I don’t even touch my phone and this really sucks cause I have to be on my phone longer then 8hrs for my job and it’s really stressful sometimes cause it could be an important call and I can’t get it back please let me know if you have any idea how to fix this
Plshlpmewimyque
Network Novice
2 months ago
118Views
0likes
0Comments
Upgrade paramount plus
Upgrade paramount plus ➕
bigb1963
Network Novice
3 months ago
211Views
0likes
0Comments
T-Mobile "fraud" and Violating FCC rules regarding porting
To make a long story short, I've used the same number for years for work. I switched this number from a postpaid to a prepaid and in less than a month it was flagged by T-Mobiles "fraud" department. I'm a Licensed Insurance Agent that deals with life, health, investments, etc. So as you can imagine this has cost me a lot of money. My clients know this number and its on all my business related things. I reached out to customer care several times and they tell me to wait 48 hours. That was over a week ago. I've called several times since then and also went into the T-Mobile store. They sent an email to the fraud dept but I haven't heard anything. At this point, I have no interest in doing business with T-Mobile as they have cost me so much money. I requested a port out pin so I can retrieve my number for another carrier. The problem is, you can't reach anyone in this company other than customer care who can't do anything because the account is locked because some nerd in the fraud department thought a completely legitimate number was fraud. I can't get a port out pin for my number which is a violation of FCC regulations. See here Before I make an FCC complaint and have my lawyer contact T-Mobiles legal dept for the money they stole from me. (I paid my prepaid bill way in advance), I am hoping someone here has any answers or any idea of who I can contact or how I contact someone who might be able to help. Thanks.
Joetmo
Network Novice
3 months ago
527Views
0likes
3Comments
Cell spot scam!
I was just charged after porting one of my numbers out for 315 dollars, without a warning!! When I questioned the store rep (thinking it had to do with a internet tower I had returned a few months ago) I was told it was because of a cellspot “I didn’t return like 3 years ago”. What kind of business is this!?? I’ve never ordered a cellspot and without a heads up, yall just take people money like that? Without considering what damages you may cause people who live paycheck to paycheck all while poor reps in stores get yelled at!? Then to get a hold of anyone of you over the phone is minimum a 30 minute wait?? T mobile has become a scam machine. Stay away!! This won’t let me attach pictures but I’m plastering everything I got all over the internet! People need to stay away from these exploitative corporations.
TMBSKZ
Network Novice
3 months ago
214Views
0likes
0Comments
How do I update VERIFIED email
I want to change the verified email address associated with my prepaid account. All communication from t-mobile is using this email address. If I visit the Security Dashboard (by pasting the link https://account.t-mobile.com/sap/v2/profile/security-dashboard) it shows my email as "verified" but there is no option to change it. I changed my account profile email a few months ago but all communication is still going to the verified email address. The community profile also used the verified email address instead of the account profile email address when I set it up today. Is there a process for updating the "verified" email address or do I need to call to get this unverified/changed?
jfstl1
Network Novice
3 months ago
295Views
0likes
1Comment

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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"708","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:189633":{"__typename":"Conversation","id":"conversation:189633","topic":{"__typename":"ForumTopicMessage","uid":189633},"lastPostingActivityTime":"2025-04-06T05:21:24.342-07:00","solved":false},"User:user:210789":{"__typename":"User","uid":210789,"login":"cjrgc","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:210789"},"ForumTopicMessage:message:189633":{"__typename":"ForumTopicMessage","subject":"T-Mobile Connect account shows \"Limited Access\" in the T-Life app","conversation":{"__ref":"Conversation:conversation:189633"},"id":"message:189633","revisionNum":1,"uid":189633,"depth":0,"board":{"__ref":"Forum:board:t-mobile-account-prepaid"},"author":{"__ref":"User:user:210789"},"metrics":{"__typename":"MessageMetrics","views":536},"postTime":"2025-04-01T00:42:14.829-07:00","lastPublishTime":"2025-04-01T00:42:14.829-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I've already spoken to customer service about this issue and basically had no response, other than \"wait a while\". I'm both a T-Mobile postpaid customer (with one phone line) and a prepaid customer (with a separate phone line), and I also have T-Mobile Home Internet as well. Both accounts use different email addresses, as required. For my postpaid account the T-Life app works fine. However for my prepaid account the T-Life app shows \"Limited Access\" when you click on the Manage button. Customer service said \"wait a week\". It's been over two weeks and no change. Anyone else have this experience, or any suggestions on what to do? I was told that for T-Mobile Connect customers that spam call screening is only available via the T-Life app, not the Spam Shield app. So basically if the T-Life app isn't working properly you're out a lot of services on your smartphone. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"875","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:181472":{"__typename":"Conversation","id":"conversation:181472","topic":{"__typename":"ForumTopicMessage","uid":181472},"lastPostingActivityTime":"2025-03-16T18:16:36.696-07:00","solved":false},"User:user:205905":{"__typename":"User","uid":205905,"login":"j6shot","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:205905"},"ForumTopicMessage:message:181472":{"__typename":"ForumTopicMessage","subject":"TMobile online account is a problem","conversation":{"__ref":"Conversation:conversation:181472"},"id":"message:181472","revisionNum":1,"uid":181472,"depth":0,"board":{"__ref":"Forum:board:t-mobile-account-prepaid"},"author":{"__ref":"User:user:205905"},"metrics":{"__typename":"MessageMetrics","views":185},"postTime":"2025-03-16T18:16:36.696-07:00","lastPublishTime":"2025-03-16T18:16:36.696-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have 5 lines w TMobile prepaid and even I pull up my TMobile whether it's w my number or the email associated w all the numbers it will only show me info on one number and it's not even the primary number it does show all the numbers listed together but will not show no information on the other 4 numbers how can I fix that ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"328","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:181455":{"__typename":"Conversation","id":"conversation:181455","topic":{"__typename":"ForumTopicMessage","uid":181455},"lastPostingActivityTime":"2025-03-16T11:18:17.498-07:00","solved":false},"User:user:205784":{"__typename":"User","uid":205784,"login":"rowz10","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:205784"},"ForumTopicMessage:message:181455":{"__typename":"ForumTopicMessage","subject":"Terrible customer service","conversation":{"__ref":"Conversation:conversation:181455"},"id":"message:181455","revisionNum":1,"uid":181455,"depth":0,"board":{"__ref":"Forum:board:t-mobile-account-prepaid"},"author":{"__ref":"User:user:205784"},"metrics":{"__typename":"MessageMetrics","views":83},"postTime":"2025-03-16T11:18:17.498-07:00","lastPublishTime":"2025-03-16T11:18:17.498-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Is it me or in the last 6 months has tmobile customer service hit rock bottom? Rude, argumentative and downright nasty behavior coming from their reps. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"159","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:181432":{"__typename":"Conversation","id":"conversation:181432","topic":{"__typename":"ForumTopicMessage","uid":181432},"lastPostingActivityTime":"2025-03-16T03:22:03.671-07:00","solved":false},"User:user:205732":{"__typename":"User","uid":205732,"login":"orion__jb2001","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:205732"},"ForumTopicMessage:message:181432":{"__typename":"ForumTopicMessage","subject":"esim purchase and set up","conversation":{"__ref":"Conversation:conversation:181432"},"id":"message:181432","revisionNum":1,"uid":181432,"depth":0,"board":{"__ref":"Forum:board:t-mobile-account-prepaid"},"author":{"__ref":"User:user:205732"},"metrics":{"__typename":"MessageMetrics","views":172},"postTime":"2025-03-16T03:04:01.820-07:00","lastPublishTime":"2025-03-16T03:04:01.820-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, I have just used the T Mobile esim app, to purchase an esim. I filled in all the details etc, although somewhere I read it would ask when I wanted the esim activated. It is for use in an upcoming trip to the US. There was no such request about when you want the esim acivated. I read that the esim would not be able to activated until I was physically in the States. Well here I am in Australia with an active esim. How do I fix this and why did it activate if I am in Australia???? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"537","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:180030":{"__typename":"Conversation","id":"conversation:180030","topic":{"__typename":"ForumTopicMessage","uid":180030},"lastPostingActivityTime":"2025-03-05T22:14:58.847-08:00","solved":false},"User:user:203042":{"__typename":"User","uid":203042,"login":"Plshlpmewimyque","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:203042"},"ForumTopicMessage:message:180030":{"__typename":"ForumTopicMessage","subject":"I don’t know what to do it has to deal with calls","conversation":{"__ref":"Conversation:conversation:180030"},"id":"message:180030","revisionNum":1,"uid":180030,"depth":0,"board":{"__ref":"Forum:board:t-mobile-account-prepaid"},"author":{"__ref":"User:user:203042"},"metrics":{"__typename":"MessageMetrics","views":118},"postTime":"2025-03-05T22:14:58.847-08:00","lastPublishTime":"2025-03-05T22:14:58.847-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" So I didn’t really have a problem with this until the past 2-3 years and I want to see how to fix it but after 8hrs like on the dot it says call failed and I don’t even touch my phone and this really sucks cause I have to be on my phone longer then 8hrs for my job and it’s really stressful sometimes cause it could be an important call and I can’t get it back please let me know if you have any idea how to fix this ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"424","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:167501":{"__typename":"Conversation","id":"conversation:167501","topic":{"__typename":"ForumTopicMessage","uid":167501},"lastPostingActivityTime":"2025-02-09T14:10:12.409-08:00","solved":false},"User:user:193246":{"__typename":"User","uid":193246,"login":"bigb1963","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"32","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:166708":{"__typename":"Conversation","id":"conversation:166708","topic":{"__typename":"ForumTopicMessage","uid":166708},"lastPostingActivityTime":"2025-02-05T17:51:33.652-08:00","solved":false},"User:user:191515":{"__typename":"User","uid":191515,"login":"Joetmo","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:191515"},"ForumTopicMessage:message:166708":{"__typename":"ForumTopicMessage","subject":"T-Mobile \"fraud\" and Violating FCC rules regarding porting","conversation":{"__ref":"Conversation:conversation:166708"},"id":"message:166708","revisionNum":1,"uid":166708,"depth":0,"board":{"__ref":"Forum:board:t-mobile-account-prepaid"},"author":{"__ref":"User:user:191515"},"metrics":{"__typename":"MessageMetrics","views":527},"postTime":"2025-02-05T08:29:12.611-08:00","lastPublishTime":"2025-02-05T08:29:12.611-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" To make a long story short, I've used the same number for years for work. I switched this number from a postpaid to a prepaid and in less than a month it was flagged by T-Mobiles \"fraud\" department. I'm a Licensed Insurance Agent that deals with life, health, investments, etc. So as you can imagine this has cost me a lot of money. My clients know this number and its on all my business related things. I reached out to customer care several times and they tell me to wait 48 hours. That was over a week ago. I've called several times since then and also went into the T-Mobile store. They sent an email to the fraud dept but I haven't heard anything. At this point, I have no interest in doing business with T-Mobile as they have cost me so much money. I requested a port out pin so I can retrieve my number for another carrier. The problem is, you can't reach anyone in this company other than customer care who can't do anything because the account is locked because some nerd in the fraud department thought a completely legitimate number was fraud. I can't get a port out pin for my number which is a violation of FCC regulations. See here Before I make an FCC complaint and have my lawyer contact T-Mobiles legal dept for the money they stole from me. (I paid my prepaid bill way in advance), I am hoping someone here has any answers or any idea of who I can contact or how I contact someone who might be able to help. Thanks. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1451","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:166122":{"__typename":"Conversation","id":"conversation:166122","topic":{"__typename":"ForumTopicMessage","uid":166122},"lastPostingActivityTime":"2025-02-02T11:31:31.419-08:00","solved":false},"User:user:189793":{"__typename":"User","uid":189793,"login":"TMBSKZ","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:189793"},"ForumTopicMessage:message:166122":{"__typename":"ForumTopicMessage","subject":"Cell spot scam!","conversation":{"__ref":"Conversation:conversation:166122"},"id":"message:166122","revisionNum":1,"uid":166122,"depth":0,"board":{"__ref":"Forum:board:t-mobile-account-prepaid"},"author":{"__ref":"User:user:189793"},"metrics":{"__typename":"MessageMetrics","views":214},"postTime":"2025-02-02T11:31:31.419-08:00","lastPublishTime":"2025-02-02T11:31:31.419-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I was just charged after porting one of my numbers out for 315 dollars, without a warning!! When I questioned the store rep (thinking it had to do with a internet tower I had returned a few months ago) I was told it was because of a cellspot “I didn’t return like 3 years ago”. What kind of business is this!?? I’ve never ordered a cellspot and without a heads up, yall just take people money like that? Without considering what damages you may cause people who live paycheck to paycheck all while poor reps in stores get yelled at!? Then to get a hold of anyone of you over the phone is minimum a 30 minute wait?? T mobile has become a scam machine. Stay away!! This won’t let me attach pictures but I’m plastering everything I got all over the internet! People need to stay away from these exploitative corporations. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"833","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:165137":{"__typename":"Conversation","id":"conversation:165137","topic":{"__typename":"ForumTopicMessage","uid":165137},"lastPostingActivityTime":"2025-01-26T10:29:20.176-08:00","solved":false},"User:user:187166":{"__typename":"User","uid":187166,"login":"jfstl1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:187166"},"ForumTopicMessage:message:165137":{"__typename":"ForumTopicMessage","subject":"How do I update VERIFIED email","conversation":{"__ref":"Conversation:conversation:165137"},"id":"message:165137","revisionNum":1,"uid":165137,"depth":0,"board":{"__ref":"Forum:board:t-mobile-account-prepaid"},"author":{"__ref":"User:user:187166"},"metrics":{"__typename":"MessageMetrics","views":295},"postTime":"2025-01-26T05:13:31.022-08:00","lastPublishTime":"2025-01-26T05:13:31.022-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I want to change the verified email address associated with my prepaid account. All communication from t-mobile is using this email address. If I visit the Security Dashboard (by pasting the link https://account.t-mobile.com/sap/v2/profile/security-dashboard) it shows my email as \"verified\" but there is no option to change it. I changed my account profile email a few months ago but all communication is still going to the verified email address. The community profile also used the verified email address instead of the account profile email address when I set it up today. Is there a process for updating the \"verified\" email address or do I need to call to get this unverified/changed? 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