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Problem linking phone number to My T-Mobile.
I've tried signing in to my t-mobile prepaid website to check my data, or pay bills, or to change plans. But everytime I sign in I get this message, I've called t-mobile 2 times, the first time the support guy on the phone said it is a problem from their side beside they have people working on the tower because of the 5G thats incoming, the 2nd time she told me that they had to delete my t-mobile account and make a new one using the same e-mail address, she told me to wait 8 days, I've waited almost a month, logged in, and the same message popped up again. "Oh no! We have run into an issue when linking this number to the profile. Please contact our Care experts to get this resolved." I recently switched plans from the $45 4GB of data a month to $40 10GB of data a month. I don't know if that has anything to do with it. Before I switched to that plan My T-Mobile was working just fine I could do everything. A screenshot of the message that keeps popping up everytime I sign in:How do I find out my Tmobile phone number?
I have a chromebook with mobile internet service, and have had it about a month. I have my account number, but to be able to access my account online, or even pay my bill I have to be able to input a Tmobile phone number, and I have not been given one! I tried calling customer service more than once and they are not helpful at all!
T-Mobile ID
Does any one know how to create a T-Mobile ID and access the account?I startedT-Mobile 5G internet service on April 22 andhave been trying since that time to create a T-Mobile ID. Despite numerous calls to customer service no one has been able to assist. The error message I kept getting was "We're sorry, we don't recognize this email." Yet, I inputthe exact email I used when signing up for internet service, and T-Mobile has sent me several emails (including the"You're In" email, confirmation of order email,terms of service mail, as well as several marketing emails). Finally (May 12), when trying to create a T-Mobile ID I received a message that there already is a T-Mobile ID associated with my email address. FINALLY (after more than 20 attempts at various times and using different browsers). However, now the issue is that when I try to log-in I get a screen asking for my telephone number to link to my account and a confirmation code will be sent. When I enter my telephone number (non-T-Mobile) an error message pops up "Please verify your 10 digitT-Mobilephone number is correct." I am stuck in a maze of never-ending loops -- first I could not create a T-Mobile ID since my email supposedly was not recognized, and now I cannot access my account because I receive an error message that I am not entering a T-Mobile phone number. I do not have T-Mobile phone service, and when I enter the phone number listed on my 5G internet gateway I get theerror message that I was getting when initially trying to create a T-Mobile ID: "We're sorry, we don't recognize this email."
