Forum Discussion
My T-mobile app for prepaid
The My T-mobile app hasn't worked for almost a month. I called 611 and they said it doesn't work with prepaid accounts. Is this true?
Hey Everyone!
We did a bit more digging and did find this to be true for most prepaid accounts. We're in the process of upgrading the MyT-Mobile App experience for our prepaid users which will hopefully provide more options than you had before. Sorry you weren't notified a head of time, however, while we're fixing it up, you can have a few other ways you can manage your account aquí.
The documentation at Aplicación Mi Cuenta de T-Mobile suggests prepaid works with the app, based on wording.
Whilst you're here I believe you gave a link for short codes. I can use 3 of the codes for my prepaid account (233, 225, & 999). I went to the Quick Memo + on my phone and typed what I needed for future reference. Great idea!
I am on Simply Prepaid plan and I too cant access my account using this app!!
This is absurd.
Somebody forgot to tell me! I have a Pay As You Go $3 a month for 13 months. There have been times that it was down for certain reasons. I got my app from the Google Play Store. My current version is 7.3.1.6 . To check your version go to APPS> look for T-Mobile and underneath it should give the version. You might want to uninstall the app and go to the Play Store and reinstall. Are you using your phone service? When I go to PREPAID REFILL I have to use my WiFi to add money (using a credit card as I don't use refill cards) to finish out the transaction. I will check here if it will help.
jtb4980: I pray, and hope, I haven't "pooped in my mess kit"! Just got off the phone with CS (611), and she said the same thing the agent told you that the T-Mobile app does not work on prepaid account. Man! I hope they don't shut me off! We'll see.
Sorry I forgot to mention the app for iOS. It seems odd to have an app that would not work for all customers.
What is strange I wonder why the CS agent told me this morning it wouldn't work on a prepaid account. I appreciate your help!
I have only owned smartphones. I had some issues with Apple several years ago.
What iOS version are you using on your phone? When you try to use the app, do you get some kind of error message?
12.0.1
>
