Forum Discussion
My T-mobile app for prepaid
The My T-mobile app hasn't worked for almost a month. I called 611 and they said it doesn't work with prepaid accounts. Is this true?
Hey Everyone!
We did a bit more digging and did find this to be true for most prepaid accounts. We're in the process of upgrading the MyT-Mobile App experience for our prepaid users which will hopefully provide more options than you had before. Sorry you weren't notified a head of time, however, while we're fixing it up, you can have a few other ways you can manage your account aquí.
jtb4980: I pray, and hope, I haven't "pooped in my mess kit"! Just got off the phone with CS (611), and she said the same thing the agent told you that the T-Mobile app does not work on prepaid account. Man! I hope they don't shut me off! We'll see.
