Forum Discussion
My T-mobile app for prepaid
The My T-mobile app hasn't worked for almost a month. I called 611 and they said it doesn't work with prepaid accounts. Is this true?
Hey Everyone!
We did a bit more digging and did find this to be true for most prepaid accounts. We're in the process of upgrading the MyT-Mobile App experience for our prepaid users which will hopefully provide more options than you had before. Sorry you weren't notified a head of time, however, while we're fixing it up, you can have a few other ways you can manage your account aquí.
Have you already tried to uninstall/reinstall? What version of the app is showing when you download it?
Yes I reinstalled a few times and actually just setup up a new phone yesterday and it still doesn't work. I'm not sure what version it is it's the latest that's in the App Store.
My app stopped working this morning. I tried a couple of minutes ago to reinstall, and that doesn't work either. I just did a FORCED TO STOP. I am taking it that the app is not for prepaid accounts. I'll look for that list of short codes. I'm ok with that.
I'm seeing we've been getting reports of a few issues with the app but not the exact error that your getting. I think you'll wanna Community-2153 and have our Team of Experts or T-Force folks file a ticket for this.
Hey Everyone!
We did a bit more digging and did find this to be true for most prepaid accounts. We're in the process of upgrading the MyT-Mobile App experience for our prepaid users which will hopefully provide more options than you had before. Sorry you weren't notified a head of time, however, while we're fixing it up, you can have a few other ways you can manage your account aquí.
Perfect! I went through the list, especially the area for Prepaid. I am a little irritated that I got the app working, the site broke down some days ago, and the app stopped working. Now I cannot get the app deleted. How many T-Mobile customers use Prepaid accounts? However, I am glad that T-Mobile is going to repair the app. Thanks!
I'm sure a heads up would've been super helpful. As far as how many prepaid customers we have, I honestly have no idea. Thanks for looking on the bright side and seeing the light at the end of the tunnel. 😊
There is absolutely no acceptable reason not to notify users when an app is disabled for an entire class of customers. I'm a prepaid customer - in addition to the app not working, I haven't been able to get the website to work for about three weeks.
When I called 1 (800) 866-2453 on the phone earlier I was notified that the app no longer works for prepaid accounts. There are easily four different ways T-Mobile could have told me this - they have my phone number, my e-mail address, my mailing address, and whatever app permissions I gave them initially. (Or they could have just posted a notice on the website remarking upon the change, so that's actually five.)
The first woman I talked to told me I had to pay for next month in order to talk to technical support. When I protested because my plan is not due for 5 or 6 days, she told me it was optional. The "technical support" woman I talked to wanted to change my rate plan so they could troubleshoot the website, and tried to convince me that I could change my plan back if I didn't like the new rate plan. Something fishy is going on, and as much as I love my stupid-cheap prepaid T-Mobile plan, I'm looking for a new carrier immediately. Seems like they're trying to push us out of existence.
Amazingly, the T Mobile app used to work perfectly in iOS on my iPod Touch with NO SIM in the device. After an app upgrade, the developers "smartly" decided the device must have a T-Mob SIM. App FAIL. Fast forward to my recently acquiring a new Android smartphone with a T-Mobile SIM (but no data plan...voice only), and the T-Mob app will not work on that device either! I was told by T-Mob on Facebrick that it actually requires a data plan. LAME! However, I can still access my pay-as-you-go account via T-Mob's website. ¡Imagínense!
