My T-mobile app for prepaid

I have been a T-mo prepaid customer since September 2018. The T-Mobile app has never worked.  when I first got the service with an LG G5 (RS988) unlocked the store told me in 48 hours my online account would be ready to go and the app and web site would work, not true and I even called support.  I was told the current app worked only for post paid. I just tried the app on the Moto x4 I got since I had some issues with the LG. The Moto x4 is running android 9 pie. I get a message the app is not available due to technical difficulties.

It would be nice if the app worked for prepaid 

Any idea of the timeline to get this working?

I agree with all the comments that t-mobile should have communicated this better.  I just setup a pre-paid and i would have done things differently had i known this.  So far my experience has not been the best - had to call and sit on hold for 60 minutes to get my VM setup, now I cannot setup VVM (which may also be related to a pre-paid account), and the my t-mobile app doesn't work.  All-in-all, not the best experience.

I have no issues with visual voice mail that works and I'm on the Simply Prepaid plan.

How’s the upgrade going…? Bad?

Well I'm a very new customer to T-Mobile and was quite impressed with being able to chat with an agent anytime. That was one of the things that drew me in. I was also told you be sure to get the T-Mobile app for T-Mobile Tuesdays by the agent that helped me sign up. That was also amazing to hear. Now I only learn after having prepaid service that I can't have either of those available to me now. I really feel like I was misled as well as completely given the wrong information by the agent who reminded me about the app that I can't have. I really thought T-Mobile was going to be better than this, I just changed over from a government phone, and they had the worst customer service I've ever seen. I was really hoping to have a normal customer service experience now but it's not quite what it was before I signed up.

tmo_amanda wrote:

Hey Everyone!

 

We did a bit more digging and did find this to be true for most prepaid accounts. We're in the process of upgrading the MyT-Mobile App experience for our prepaid users which will hopefully provide more options than you had before. Sorry you weren't notified a head of time, however, while we're fixing it up, you can have a few other ways you can manage your account aquí.

I'm a new T-Mobile prepaid customer and I'm not finding an app that works for my account yet, and I can't find any way to track my data usage online at prepaid.tmobile.com. Has this been resolved? Looks like this posting is three years old. 

Almost 4 years later and still no app.

I applied and received the project 10 million hotspot, and found out it was activated under prepaid. No issue there, but the tmobile app does not work for me. I'm thinking that prepaid users will never get access to an app, I kinda wish there was an easier way to access my data usage since it's only 100gb a year.

Yeah. Ok. 4 years later. And people  are still Googling this question... so the app is gonna be fixed when?

You have been """""""in the process""""""" for literally half a decade at this point. What is the holdup‽‽‽

anyone knows if this might work? 

https://apps.apple.com/us/app/t-mobile-prepaid-esim/id1437014693

Would be nice to have an app for prepaid!