Forum Discussion
My T-mobile app for prepaid
The My T-mobile app hasn't worked for almost a month. I called 611 and they said it doesn't work with prepaid accounts. Is this true?
Hey Everyone!
We did a bit more digging and did find this to be true for most prepaid accounts. We're in the process of upgrading the MyT-Mobile App experience for our prepaid users which will hopefully provide more options than you had before. Sorry you weren't notified a head of time, however, while we're fixing it up, you can have a few other ways you can manage your account aquí.
I have been a T-mo prepaid customer since September 2018. The T-Mobile app has never worked. when I first got the service with an LG G5 (RS988) unlocked the store told me in 48 hours my online account would be ready to go and the app and web site would work, not true and I even called support. I was told the current app worked only for post paid. I just tried the app on the Moto x4 I got since I had some issues with the LG. The Moto x4 is running android 9 pie. I get a message the app is not available due to technical difficulties.
It would be nice if the app worked for prepaid
