Forum Discussion
My T-mobile app for prepaid
The My T-mobile app hasn't worked for almost a month. I called 611 and they said it doesn't work with prepaid accounts. Is this true?
Hey Everyone!
We did a bit more digging and did find this to be true for most prepaid accounts. We're in the process of upgrading the MyT-Mobile App experience for our prepaid users which will hopefully provide more options than you had before. Sorry you weren't notified a head of time, however, while we're fixing it up, you can have a few other ways you can manage your account aquí.
Any idea of the timeline to get this working?
I agree with all the comments that t-mobile should have communicated this better. I just setup a pre-paid and i would have done things differently had i known this. So far my experience has not been the best - had to call and sit on hold for 60 minutes to get my VM setup, now I cannot setup VVM (which may also be related to a pre-paid account), and the my t-mobile app doesn't work. All-in-all, not the best experience.
