Forum Discussion
My T-mobile app for prepaid
The My T-mobile app hasn't worked for almost a month. I called 611 and they said it doesn't work with prepaid accounts. Is this true?
Hey Everyone!
We did a bit more digging and did find this to be true for most prepaid accounts. We're in the process of upgrading the MyT-Mobile App experience for our prepaid users which will hopefully provide more options than you had before. Sorry you weren't notified a head of time, however, while we're fixing it up, you can have a few other ways you can manage your account aquí.
Well I'm a very new customer to T-Mobile and was quite impressed with being able to chat with an agent anytime. That was one of the things that drew me in. I was also told you be sure to get the T-Mobile app for T-Mobile Tuesdays by the agent that helped me sign up. That was also amazing to hear. Now I only learn after having prepaid service that I can't have either of those available to me now. I really feel like I was misled as well as completely given the wrong information by the agent who reminded me about the app that I can't have. I really thought T-Mobile was going to be better than this, I just changed over from a government phone, and they had the worst customer service I've ever seen. I was really hoping to have a normal customer service experience now but it's not quite what it was before I signed up.
