why cant your service agent find my order information?
I placed my order for the home internet and I went to go create my T-Mobile ID of course I was metwith what many people have previously noted as a "dead end" because it kept asking for my telephone number thatI do not have throughT-Mobile and I do not want one I wanted access to their home internet because that is the most convenient one currently and was the home internet that had the best prices as well although I'm starting to reconsider Spectrum even though I have had zero service over the past month with Spectrum but that being said I went to go talk to a service agent about my situation and I was met with the dead end as well because they could not currently find my order information and I've given them the screenshot to my email that confirms it so can somebody explain to me why suddenly my information is not existent
Cant able to link phone number
Hii everyone, I have created T-Mobile account at account.t-mobile.com using Gmail and password. After creating account T-Mobile prompt me to link phone number. I am stuck at that place. Should I have T-Mobile phone number or any others USA number to link. Please reply if anyone know. Gracias
Worst Customer Service Rep
I am writing to express my dissatisfaction with a chat support interaction I had on September 12, 2024, at 6:07 PM with a representative named Xarina. Xarina provided incorrect information regarding my device installments, telling me that I had an additional payment due despite being informed earlier that this month would be my final installment. When I tried to clarify this, Xarina repeatedly advised me to wait for the bill to generate, rather than addressing the issue directly. Eventually, I spoke with another representative who explained that the system would update correctly on September 21, 2024, due to the installment start date. This was helpful, but it was frustrating that Xarina could not provide the same clarity and instead offered unhelpful advice. This experience highlights a need for better training and accountability for your support staff. I hope this feedback helps improve your service.
How to close SIM Protection in website
When I try to transfer my esim to my new phone. I can not continue, customer told me to close SIMProtection, I try to visit T-Mobile website, because I use a prepaid account I can't use application. But SIMProtection page show: Oops, something went wrong. Sorry, we're experiencing technical difficulties right now and can't help with your request. Please try again later or call a Care Representative at 1-800-937-8992 Okay I contacted this number and 611 but still can't turn off the protection, this is really stupid. Do they make me wait? I have been waiting for 2 days and still can't turn off the protection, this is really a useless feature, can't T-Mobile technicians solve this simple problem?????????How to close SIM Protection
When I try to transfer my esim to my new phone. I can not continue, customer told me to close SIMProtection, I try to visit T-Mobile website. but SIMProtection page show: Oops, something went wrong. Sorry, we're experiencing technical difficulties right now and can't help with your request. Please try again later or call a Care Representative at 1-800-937-8992 Okay I contacted this number and 611 but still can't turn off the protection, this is really stupid. Do they make me wait? I have been waiting for 2 days and still can't turn off the protection, this is really a useless feature, can't T-Mobile technicians solve this simple problem?????????Unable to logon using t-mobile.com as it goes in a loop
Whenever I am trying to logon using t-mobile.com, after entering user credentials and the security code, it goes to the dashboard page and in seconds redirects me back to login page. I have tried this on multiple browsers and in-Cognito mode as well but no success yet.
