Worst Customer Service Rep

I am writing to express my dissatisfaction with a chat support interaction I had on September 12, 2024, at 6:07 PM with a representative named Xarina.

Xarina provided incorrect information regarding my device installments, telling me that I had an additional payment due despite being informed earlier that this month would be my final installment. When I tried to clarify this, Xarina repeatedly advised me to wait for the bill to generate, rather than addressing the issue directly.

Eventually, I spoke with another representative who explained that the system would update correctly on September 21, 2024, due to the installment start date. This was helpful, but it was frustrating that Xarina could not provide the same clarity and instead offered unhelpful advice.

This experience highlights a need for better training and accountability for your support staff. I hope this feedback helps improve your service.