Forum Discussion
T-Mobile app is not working
Hola,
I currently ported in T-Mobile with a Simply Prepaid Plan ($40).
When I tried to access the T-Mobile app, it showed
"Sorry we're not ready for you yet. Estamos trabajando para mejorar tu experiencia con la aplicación".
I had already tried to unload and reinstall the app several times, but still in vain.
I wonder is this usually happened to people just ported in T-Mobile?
If anyone had this problem before can provide me solutions, thank you.
@janra The message you are seeing in the app is correct. We are still working on fine tuning the app experience for our newer prepaid accounts. As for the error you are seeing when using a browser, we will need to gather some information from you to open a ticket with our web team. If you have a moment, please either llámanos or use the Facebook or Twitter links in my signature to speak with one of our experts who will be able to securely gather the needed information.
I get that error message when I use the app. When I use the My T-Mobile website, I am successfully able to login but it directs me to an error "Oh No! We are having problems linking this account" or something along those lines. This situation also goes for the two other people who have seitc6hed to the new prepaid services.
This is such a stupid error that exists for more than 8 years. Tmobile app or mobile website (on safari, chrome or firefox) is not accessible if you own a prepaid account. How does Tmobile expect their customers to add more cash to their account, especially if it's a preaid one?!? This is total non-sense. Account is accessable via desktop browser only.
Prepaid users can I use the T-Mobile app. You need to access your account through a mobile web page or desktop.
I had access a couple of days ago. Yesterday and a few minutes ago, no access.
Have you tried accessing your account on desktop to see if that works? Some prepaid customer are getting a message that it's not currently ready for them, and going to the web is an alternate.
I'm also curious to see what the solution is since I, along with 2 others, have exactly this problem after we switched from an older plan to the newer $40 Simply Prepaid or the $50 T-Mobile ONE. We have been using the My T-Mobile website for years and after we switched couple of months ago, the website and the app no longer works.
@tmo_chris sorry i didnt tag you on my reply... new to this forum
@janra The message you are seeing in the app is correct. We are still working on fine tuning the app experience for our newer prepaid accounts. As for the error you are seeing when using a browser, we will need to gather some information from you to open a ticket with our web team. If you have a moment, please either llámanos or use the Facebook or Twitter links in my signature to speak with one of our experts who will be able to securely gather the needed information.
I am not a newer prepaid account. I wound up shutting down the app in my phone. BTW, since I had to update my password I added this to the piece of paper that has the new password "Use EDGE To ADD FUNDS!". Hopefully my pea-brain will get the message. Thanks,again.
