Forum Discussion
T-Mobile app is not working
Hi, I currently ported in T-Mobile with a Simply Prepaid Plan ($40). When I tried to access the T-Mobile app, it showed "Sorry we're not ready for you yet. We're working on improving your...
@janra The message you are seeing in the app is correct. We are still working on fine tuning the app experience for our newer prepaid accounts. As for the error you are seeing when using a browser, we will need to gather some information from you to open a ticket with our web team. If you have a moment, please either llámanos or use the Facebook or Twitter links in my signature to speak with one of our experts who will be able to securely gather the needed information.
This is such a stupid error that exists for more than 8 years. Tmobile app or mobile website (on safari, chrome or firefox) is not accessible if you own a prepaid account. How does Tmobile expect their customers to add more cash to their account, especially if it's a preaid one?!? This is total non-sense. Account is accessable via desktop browser only.
