Old T-Mobile Internet App works, New T-Life app Doesn't

BTW... since I was here - is there a certain level you have to gain to be able to EDIT your posting - even after you just entered it ?

yesh - I got the nag and the TM App was screen blocked and nagged to download the new T-Life..... and then I can get TM TUESDAYS - 

yup - some marketing genius figured it was a direct pipeline to users, not a functional decision - but a marketing one - 

I have NOT downloaded T-LIFE as yet... and probably will live without it - 

Wow! 400mbps!  On a really good day I get 40mbps. 

To your point, the T-Life App stinks worse than road kill. As for putting it out too early, it's been around since I started T-Mobile at least 3 years. Since then it has grown and become fat, bloated and useless.  So, why put a trim, well working App like the T-Mobil Internet App into T-Life and then take the internet App away?  Some genius in Marketing saw that they could increase their traffic on T-Life that way, the he'll with the customers.

To my disgust, and amazement, one of the "customer service" techs said she wouldn't help me over the phone unless i downloaded it!

I'm sure by now, 6 months later, you've enjoyed as much as I have the fact that the internet App is gone. This shows just how much T-Mobile cares for it's cu$tomers.

Clearing the T-Life apps cache and force stopping the app worked for me. I was able to make changes to the WiFi network after I did that.

look fellas, thank you for sharing.  But I do not think T-mo ever seriously cared if T-life was user friendly or not.  It's a pity,,they seemed to be on the right track for awhile.

My app either shows that the Gateway is offline and constantly errors or it will never show any connected devices even though we have probably 10 devices connected after fiddling that's it for about 10 minutes and restarting the Gateway it'll eventually work for a minute but this thing is trash

Same issue here. I've restarted the gateway. Signal reads VERY GOOD. Just want to keep people in the loop that the problem is still out there.

thank you to all the folks who posted. (in the hope that help will be forthcoming), I'm grateful.                          If T-mo really wants to go to the head of its class and I wish it would, it could make this "forum" more functional, along with the "T-Life App" which shows as being created on 6-6-2016, making it 8 years old.  (Vers. 10.4.2 does claim to be updated 12-13-2024, but does anyone believe that ?)  Adding a router seems to be the only option for gaining function.        Oh, and btw, it amounts to typical Telco disrespect that they take no interest in providing any real support on this venue.  I thought they had a real vision of how good a Telco could be if it tried, but maybe I was wrong to bet on them.  Surprise us, T-mo, and we will pledge some loyalty.    Despise us, T-mo, and we will have to flee.

I also have a NAS and it seems to work fine for now by using a static IP address from inside the DS220+ NAS network interface. I also use Link Aggregation and have connected both the NAS Ethernet ports to the T-Mobile modem. However every once in a while it says IP address conflict on one port.

I also have the same issue, luckily I didn't delete the internet app.  The T-Mobile Life app always shows that there is a problem with the server, but doesn't say what the problem is, just tap to retry and you are right back where you started.  Why couldn't they leave a working web interface?  With the web interface you can use a real keyboard and see more on the screen.  The Nokia boxes didn't last that long, but at least you could change a few things and have a real web interface..  And why can't you change your local IP ranges and DNS for DHCP?  Some of us have devices that need static address, such as a NAS and with DHCP having the entire range, the NAS device's address could get stepped on.  The people making these decisions obviously are not network people.