T-Mobile App not working with my prepaid account

This is absurd. Are you going to make the app available for prepaid users or not? It does not even give an indication that it's a prepaid only issue in the app..

kevin4byu wrote:

I signed up for a t-mobile prepaid account about a month ago and each time I try to open the T-Mobile App I get the message "Sorry we're not ready for you yet. Estamos trabajando para mejorar tu experiencia con la aplicación". I have a Samsung Galaxy S7 from T-Mobile (Previously was used with my business account) that us running Android version 8.0.0. How can I get the app to work for me?

@ 2 years and no app still working…

I just moved to t mobile from Tracphone. I noticed the app error and called T-Mobile. The rep (who was super nice and pleasant!) wanted to "set my expectations" and that "the T-Mobile app is only for our post paid users". So there you have it,. its August of 2020 and Prepiad T-Mobile users cant use the main t-mobile app. Prepaid users "should use our website instead".

The website does work well on my phone, but it seems very odd indeed that I need to use their website and not the app that came preinstalled with my lg v20.

Eight months later and the app is still broken. I've never witnessed this level of faltering from a public facing corporation before.

Latest app on Play Store and a T-Mobile branded LG phone.

2.5yrs later and no solution?

Hey, it's been 'broken" for MONTHS! Can you get to your account on line? I had a laptop with Windows 10. The site wouldn't completely load up, so I used EDGE. The site, on EDGE, worked perfectly. I am on a prepaid account. We are treated like "stepchildren". We really have no skin in T-Mobile. With the problems of purchasing a phone on the site I purchased my phone (Stylo 3 Plus) directly from the store. I cannot understand that as big as T-Mobile is the app for prepaid accounts wasn't fixed months ago.

What’s the best way to add a data upgrade when on-the-go?
I would have used the app, but the app is not working.

Sorry T-Mobile, I can not pay you extra money this month, will have to wait until my data plan renews in a few days and live with GSM speeds meanwhile.

2 Years later and NO SOLUTION😴😴😴😴

And here we are… nothing but sorry, we're not ready for you yet.  How many years now have we been waiting on this "UPDATE"? Complete crap.

3 years later and no solution/update…