Forum Discussion
kevin4byu
Hace 6 añosNetwork Novice
T-Mobile App not working with my prepaid account
I signed up for a t-mobile prepaid account about a month ago and each time I try to open the T-Mobile App I get the message "Sorry we're not ready for you yet. We're working on improving your app...
- Hace 6 años
No specific time frame as of right now but we are in the process of pushing out a large update soon!
Sam
Hace 5 añosNewbie Caller
I just moved to t mobile from Tracphone. I noticed the app error and called T-Mobile. The rep (who was super nice and pleasant!) wanted to "set my expectations" and that "the T-Mobile app is only for our post paid users". So there you have it,. its August of 2020 and Prepiad T-Mobile users cant use the main t-mobile app. Prepaid users "should use our website instead".
The website does work well on my phone, but it seems very odd indeed that I need to use their website and not the app that came preinstalled with my lg v20.
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