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MajorRathbone
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Joined 2 years ago
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Re: t-mobile internet name not showing up as available network
Hello nc1037. Thanksvery much for the replyand the information. I actually ordered a refurbisheddesktop (ordered before this incident), so it is possible that when this 'new' desktop arrives it may allow WiFi connection. My existing desktop is 10 years old and running Windows 7. Although, ultimately, afactory re-set will be the way to go. [As a note, the goal of getting higher internet speeds by switching from the recommended network setting of 2.4/5 GHzto 5 GHz was achieved. Over the past five months, my internet speeds consistently were in the 30s and 40s. Three speed test checks over the past two days recorded downloadspeeds of 349Mbps (midmorning), 156Mbps (6:00pm) and 300Mbps (8:00amthis morning).]Re: t-mobile internet name not showing up as available network
Hello formercanuck. Thanksvery much for yourreply. Technical support floated that idea of a "factory re-set" although the customer service person was a little hesitant,suggesting it would be best used as a last resort after exhausting other fixes, since they could not guarantee that it would go off without hitches. I am not sure of the validity of that concern, but given my situation until the end of the calendar year I need to have uninterrupted internet access on at least one device.Re: t-mobile internet name not showing up as available network
Hello nc1037. Thank you very much. I appreciate the reply. However, the issue now is that I cannot access the T-Mobile Internet app on my phone because my phone cannot connect to the internet. It was onthe T-Mobile Internet app that I changed my Network setting. Do you know how I can access the gateway'snetwork settings (in order to "revert (my)T-Mobile Home Internet Wi-Fi network to Automatic" -- you understood correctly, that was what I had been using prior to my foolhardy change to 5 GHz) if I do not have access tothe T-Mobile Internet app? Alternatively, I was thinking of getting an ethernet cable and connecting that directly to the desktop. My only concern is whether I would be able to have an ethernet connection (to my desktop) and simultaneously connect my laptop wirelessly. Do you know if it is possible to use an ethernet connection for one device while simultaneously connecting another device via WiFi?t-mobile internet name not showing up as available network
I have been a T-Mobile home internet customer for nearly five months. Things were fine, but recently internet speeds have been slow -- this might be due to living in a college town that adds 10-15,000+ more cell phone users from September-May. I re-set my internet speed to 5G (from the "recommended" variable 2.4G/5G). I re-started the Gateway, and my laptop connected wirelessly to the internet, but my desktop and cellphone cannot connect. In fact, when trying to reconnect those two devices, my T-Mobile internet name does not even show up on the list of available networks -- there are 20 or more other names listed but not myT-Mobile internet name. I have tried to re-enter myT-Mobile internet name and password manually on my desktop and cellphone, but I cannot connect to the internet, and my T-Mobile internet name does not even show up on the list of available networks. Why would these two devices no longer be able to connect to my T-Mobile internet, although my laptop re-connected?These other two devices were able to connect to my T-Mobile internetpreviously. I have tried to re-set the Gateway -- switching it off, as well as switching off and unplugging. This was not successful. I re-booted my desktop, and my T-Mobile internet name is showing as "saved" but it is not listed as an available network to which I can connect.(My desktop is within the same room asthe Gateway -- 10-12 feet away from the Gateway.) I contacted technical support but they were not able to provide any helpful information. Does anyone know why this might have happened, and how I might be able toreconnect my desktop and cellphone? Why is my T-Mobile internet name not even listedas an available option to connect to for my desktop, even though I was able to reconnect my laptop?Re: T-Mobile ID
Hello. Thanks for asking. After weeks of trying to create a T-Mobile ID on the T-Mobile website (t-mobile.com/isp), and continually getting the error message "We're sorry, we don't recognize this email,"on May 10 I received an email titled "Give your T-Mobile home internet an edge." That email essentially provided tips on how to set up the T-Mobile gateway (even though I had set up my T-Mobile internet three weeks earlier). When I clicked on the link in the email I was taken to https://www.t-mobile.com/support/home-internet. Near the bottom of that page there was a section titled, "Still need help?" with a link: "Go to T-Mobile Community." Having tried everything else, I thought, why not. In order to make a posting I needed to sign in. I figured that would be futile, but I gave it a try, and voila, I was logged into the Community and able to make a posting. When I went back to my personal email, I had received an email message titled "Welcome to My T-Mobile," which included the messagethat my "T-Mobile IDis officially ready to use." Unfortunately, when I go to the T-Mobile website and try to log into my T-Mobile account, I run into the problems noted above -- if I enter a non-T-Mobile phone number I get the error message that I need to verify my 10-digit T-Mobile telephone number. If I enter the telephone number on my 5G internet gateway, I get the error message "We're sorry, we don't recognize this email" (which contradicts the previous email from T-Mobiletitled "Welcome to My T-Mobile" notifying me thatmy "T-Mobile IDis officially ready to use"). In sum, yes, it seems I was able to log intothe T-Mobile Community without needing to enter a phone number -- this also apparently established my T-Mobile ID. On the other hand, I still cannot log into my T-Mobile account. I have tried that on the main T-Mobile webpage (url you provided), as well as using the "My account" pulldown menu in the upper right corner on the T-Mobile Community webpage, as well as the T-Mobile app. So I can come in the backdoor and participate in the T-Mobile Community with my T-Mobile ID, but cannot enter through the front door and access my T-Mobile account due to getting stuck on the page asking me to enter atelephone number.Re: T-Mobile ID
tomwil, thanks for the link. Unfortunately, the information provided there is a link to a Sign-in page, which is where I started originally,and have been trying numerous times over the past four weeks. The Sign-up page linked in HeavenM's message requests first and last name, email, and password. When Iclick the"Create T-Mobile ID" button, the next screen that pops up is the "Link your phone number to your T-Mobile account." If Iput in a non-T-Mobile phone number, the error message is that Ineed to put in a T-Mobile phone number. When I put in the phone number onthe 5G internet gateway (modem), the error message is that my email is not recognized. Yet, T-Mobile has sent more than a dozen messages to my email, including an email message on May 12 that my "T-Mobile IDis officially ready to use." _____________ It is a never-ending maze of dead ends. If anyone knows the answer, please provide some insights. I have telephoned T-Mobile customer service numerous times; although the customer service people are friendly and courteous, they have been unable to assist.Re: How do you get ID without a T-Mobile phone number (for Home Internet)
BChat is correct -- "Just more information but not the answer!" The Sign-up page linked in HeavenM's message requests first and last name, email, and password. When Iclick the"Create T-Mobile ID" button, the next screen that pops up is the "Link your phone number to your T-Mobile account." If Iput in a non-T-Mobile phone number, the error message is that Ineed to put in a T-Mobile phone number. When I put in the phone number onthe 5G internet gateway (modem), the error message is that my email is not recognized, and yet on the Sign-In page I put in my email and it was confirmed that my account has been created. It is a never-ending maze of dead ends. If someone has the answer, please help. I have contacted T-Mobile customer service numerous times and, despite being friendly and courteous, no customer service agenthas been able to assist.
