T-Mobile ID

Hello. Thanks for asking.

After weeks of trying to create a T-Mobile ID on the T-Mobile website (t-mobile.com/isp), and continually getting the error message "We're sorry, we don't recognize this email," on May 10 I received an email titled "Give your T-Mobile home internet an edge." That email essentially provided tips on how to set up the T-Mobile gateway (even though I had set up my T-Mobile internet three weeks earlier). When I clicked on the link in the email I was taken to https://www.t-mobile.com/support/home-internet. Near the bottom of that page there was a section titled, "Still need help?" with a link: "Go to T-Mobile Community." Having tried everything else, I thought, why not. In order to make a posting I needed to sign in. I figured that would be futile, but I gave it a try, and voila, I was logged into the Community and able to make a posting. When I went back to my personal email, I had received an email message titled "Welcome to My T-Mobile," which included the message that my "T-Mobile ID is officially ready to use."

Desafortunadamente, when I go to the T-Mobile website and try to log into my T-Mobile account, I run into the problems noted above -- if I enter a non-T-Mobile phone number I get the error message that I need to verify my 10-digit T-Mobile telephone number. If I enter the telephone number on my 5G internet gateway, I get the error message "We're sorry, we don't recognize this email" (which contradicts the previous email from T-Mobile titled "Welcome to My T-Mobile" notifying me that my "T-Mobile ID is officially ready to use").

In sum, yes, it seems I was able to log into the T-Mobile Community without needing to enter a phone number -- this also apparently established my T-Mobile ID. On the other hand, I still cannot log into my T-Mobile account. I have tried that on the main T-Mobile webpage (url you provided), as well as using the "My account" pulldown menu in the upper right corner on the T-Mobile Community webpage, as well as the T-Mobile app.

So I can come in the backdoor and participate in the T-Mobile Community with my T-Mobile ID, but cannot enter through the front door and access my T-Mobile account due to getting stuck on the page asking me to enter a telephone number.