T-Mobile.com Account

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Error "Uh-oh, it looks like we have our wires crossed. Intenta nuevamente más tarde".
Hi, I used prepaid account about 7 months and switched to postpaid one week ago. I spoke with 5-7 different t-mobile representative/technicians (spend about 3 hours total) and no one can't help or say when I can use my account. I see "Uh-oh, it looks like we have our wires crossed. Please try again later." error message when I am trying to login in. I can't use my Netflix as well without access to my profile.
Solved
magenta8540086
Newbie Caller
6 years ago
22KViews
1like
53Comments
My T-mobile app for prepaid
The My T-mobile app hasn't worked for almost a month. I called 611 and they said it doesn't work with prepaid accounts. Is this true?
Solved
jtb4980
Network Novice
7 years ago
11KViews
0likes
30Comments
T-Mobile app is not working
Hi, I currently ported in T-Mobile with a Simply Prepaid Plan ($40). When I tried to access the T-Mobile app, it showed "Sorry we're not ready for you yet. Estamos trabajando para mejorar tu experiencia con la aplicación". I had already tried to unload and reinstall the app several times, but still in vain. I wonder is this usually happened to people just ported in T-Mobile? If anyone had this problem before can provide me solutions, thank you.
Solved
fcbleoee
Newbie Caller
6 years ago
simply prepaid
aplicación t-mobile
7.9KViews
1like
20Comments
T-Mobile App not working with my prepaid account
I signed up for a t-mobile prepaid account about a month ago and each time I try to open the T-Mobile App I get the message "Sorry we're not ready for you yet. Estamos trabajando para mejorar tu experiencia con la aplicación". I have a Samsung Galaxy S7 from T-Mobile (Previously was used with my business account) that us running Android version 8.0.0. How can I get the app to work for me?
Solved
kevin4byu
Network Novice
7 years ago
4.8KViews
0likes
19Comments
T-Mobile ID
Does any one know how to create a T-Mobile ID and access the account? I started T-Mobile 5G internet service on April 22 and have been trying since that time to create a T-Mobile ID. Despite numerous calls to customer service no one has been able to assist. The error message I kept getting was “We're sorry, we don't recognize this email.” Yet, I input the exact email I used when signing up for internet service, and T-Mobile has sent me several emails (including the "You're In" email, confirmation of order email, terms of service mail, as well as several marketing emails). Finally (May 12), when trying to create a T-Mobile ID I received a message that there already is a T-Mobile ID associated with my email address. FINALLY (after more than 20 attempts at various times and using different browsers). However, now the issue is that when I try to log-in I get a screen asking for my telephone number to link to my account and a confirmation code will be sent. When I enter my telephone number (non- T-Mobile) an error message pops up “Please verify your 10 digit T-Mobile phone number is correct.” I am stuck in a maze of never-ending loops -- first I could not create a T-Mobile ID since my email supposedly was not recognized, and now I cannot access my account because I receive an error message that I am not entering a T-Mobile phone number. I do not have T-Mobile phone service, and when I enter the phone number listed on my 5G internet gateway I get the error message that I was getting when initially trying to create a T-Mobile ID: “We're sorry, we don't recognize this email.”
MajorRathbone
Transmission Trainee
2 years ago
internet residencial
4.9KViews
4likes
18Comments
Why are we being penalized suddenly for paying with a credit card?
I have been with T-Mobile and have used my credit card with autopay for 5 years. Now all of the sudden I am being charged a $5 fee every month even though I’m enrolled in autopay just because I prefer to use a credit card!? This is ridiculous. I don’t use my debit card for anything and I’m not going to just because T-Mobile wants me to for whatever stupid reason. Honestly, this pisses me off so much that this the first time in years that I’m seriously considering switching to another carrier.
tien900
Roaming Rookie
2 years ago
pago_automático
tarjeta de crédito
descuento
cargo
t-mobile
4.2KViews
4likes
14Comments
Problems with linking my internet phone number to my t-mobile ID
So I was trying to set up my online account to pay my home internet bill. I received the email to set up my T-Mobile ID and followed the steps and everything was fine. Until I got to the portion where it asked for me to put in the phone number. I put the phone number in and it told me that this phone number was not connected to my email address. So I went into my nearest t-mobile store and they told me that they could not help and that the email was probably typed in wrong and to call the help phone number line and have the email fix. So I call the help line and spoke to someone and they told me that I didn’t have a t-mobile ID setup and that I would need to have that setup before I could put in the phone number. So I go online and and go through the entire process of trying to set up a t-mobile ID, I get through putting in all of my information and then I am told that I already have a t-mobile ID. When I get to the part of adding the phone number for the home internet account it says that my email is not linked to my phone number. Does anyone have any idea on how to help me out please?
hobbyfarm0924
Newbie Caller
2 years ago
ayuda
4.6KViews
1like
13Comments
Dial it XX
i have four lines on my account. For one of the accounts, there is a text labeled ‘Dial it xx”. What does this mean? There are a lot of those over the last few months and I cannot figure out what kind of text that would be. Any help is appreciated!
magenta8885027
Network Novice
2 years ago
textos
8.7KViews
0likes
13Comments
WHO ELSE WAS SCAMMED ON REBATE CARD?
I switched to TMobile in October, especially because of the $150 rebate card. Since then, I have had to call TMobile a dozen times, I’ve had a dozen chats. . .AND STILL NO REBATE CARD. I have filed a complaint with the Better Business Bureau this morning after ANOTHER chat yesterday promised to call me and “get this taken care of” because “it’s not like TMobile.” Surprise surprise. . . no phone call. No rebate card. I assume that there a lot of people out there who never received their card, especially those unwilling to try and contact TMobile two dozen times in order to do so. WHO ELSE HAS GONE THROUGH THIS?
TGresham
Newbie Caller
2 years ago
2.6KViews
7likes
12Comments
Has anyone received a text to change payment method?
I received the attached text supposedly from t-mobile about changing my payment method. Please see the attached image. I would say this is phishing and wanted to report it to t-mobile. I saw no other way to get it to t-mobile.
wineycat
Network Novice
2 years ago
fraude
3KViews
0likes
10Comments

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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"424","kudosSumWeight":1,"repliesCount":53,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:144812":{"__typename":"Conversation","id":"conversation:144812","topic":{"__typename":"ForumTopicMessage","uid":144812},"lastPostingActivityTime":"2024-07-30T01:57:00.000-07:00","solved":true},"User:user:141274":{"__typename":"User","uid":141274,"login":"jtb4980","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:141274"},"ForumTopicMessage:message:144812":{"__typename":"ForumTopicMessage","subject":"My T-mobile app for prepaid","conversation":{"__ref":"Conversation:conversation:144812"},"id":"message:144812","revisionNum":1,"uid":144812,"depth":0,"board":{"__ref":"Forum:board:t-mobile-account-prepaid"},"author":{"__ref":"User:user:141274"},"metrics":{"__typename":"MessageMetrics","views":11448},"postTime":"2018-10-26T02:44:45.000-07:00","lastPublishTime":"2018-10-26T02:44:45.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" The My T-mobile app hasn't worked for almost a month. I called 611 and they said it doesn't work with prepaid accounts. Is this true? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"141","kudosSumWeight":0,"repliesCount":30,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:143627":{"__typename":"Conversation","id":"conversation:143627","topic":{"__typename":"ForumTopicMessage","uid":143627},"lastPostingActivityTime":"2022-11-14T06:10:56.000-08:00","solved":true},"User:user:44990":{"__typename":"User","uid":44990,"login":"fcbleoee","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"id":"user:44990"},"ForumTopicMessage:message:143627":{"__typename":"ForumTopicMessage","subject":"T-Mobile app is not working","conversation":{"__ref":"Conversation:conversation:143627"},"id":"message:143627","revisionNum":1,"uid":143627,"depth":0,"board":{"__ref":"Forum:board:t-mobile-account-prepaid"},"author":{"__ref":"User:user:44990"},"metrics":{"__typename":"MessageMetrics","views":7899},"postTime":"2019-06-05T13:11:17.000-07:00","lastPublishTime":"2019-06-05T13:11:17.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, I currently ported in T-Mobile with a Simply Prepaid Plan ($40). When I tried to access the T-Mobile app, it showed \"Sorry we're not ready for you yet. Estamos trabajando para mejorar tu experiencia con la aplicación\". I had already tried to unload and reinstall the app several times, but still in vain. I wonder is this usually happened to people just ported in T-Mobile? If anyone had this problem before can provide me solutions, thank you. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"451","kudosSumWeight":1,"repliesCount":20,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:simply prepaid","text":"simply prepaid","time":"2021-10-12T11:56:52.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:t-mobile app","text":"aplicación t-mobile","time":"2021-02-04T05:35:10.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:144151":{"__typename":"Conversation","id":"conversation:144151","topic":{"__typename":"ForumTopicMessage","uid":144151},"lastPostingActivityTime":"2023-09-23T11:45:58.000-07:00","solved":true},"User:user:89101":{"__typename":"User","uid":89101,"login":"kevin4byu","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"id":"user:89101"},"ForumTopicMessage:message:144151":{"__typename":"ForumTopicMessage","subject":"T-Mobile App not working with my prepaid account","conversation":{"__ref":"Conversation:conversation:144151"},"id":"message:144151","revisionNum":1,"uid":144151,"depth":0,"board":{"__ref":"Forum:board:t-mobile-account-prepaid"},"author":{"__ref":"User:user:89101"},"metrics":{"__typename":"MessageMetrics","views":4767},"postTime":"2019-01-10T15:16:38.000-08:00","lastPublishTime":"2019-01-10T15:16:38.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I signed up for a t-mobile prepaid account about a month ago and each time I try to open the T-Mobile App I get the message \"Sorry we're not ready for you yet. Estamos trabajando para mejorar tu experiencia con la aplicación\". I have a Samsung Galaxy S7 from T-Mobile (Previously was used with my business account) that us running Android version 8.0.0. How can I get the app to work for me? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"381","kudosSumWeight":0,"repliesCount":19,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:144301":{"__typename":"Conversation","id":"conversation:144301","topic":{"__typename":"ForumTopicMessage","uid":144301},"lastPostingActivityTime":"2025-01-13T18:23:41.894-08:00","solved":false},"User:user:23884":{"__typename":"User","uid":23884,"login":"MajorRathbone","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Transmission Trainee","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"id":"user:23884"},"ForumTopicMessage:message:144301":{"__typename":"ForumTopicMessage","subject":"T-Mobile ID","conversation":{"__ref":"Conversation:conversation:144301"},"id":"message:144301","revisionNum":1,"uid":144301,"depth":0,"board":{"__ref":"Forum:board:t-mobile-account-prepaid"},"author":{"__ref":"User:user:23884"},"metrics":{"__typename":"MessageMetrics","views":4920},"postTime":"2023-05-12T17:07:55.000-07:00","lastPublishTime":"2023-05-12T17:07:55.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Does any one know how to create a T-Mobile ID and access the account? I started T-Mobile 5G internet service on April 22 and have been trying since that time to create a T-Mobile ID. Despite numerous calls to customer service no one has been able to assist. The error message I kept getting was “We're sorry, we don't recognize this email.” Yet, I input the exact email I used when signing up for internet service, and T-Mobile has sent me several emails (including the \"You're In\" email, confirmation of order email, terms of service mail, as well as several marketing emails). Finally (May 12), when trying to create a T-Mobile ID I received a message that there already is a T-Mobile ID associated with my email address. FINALLY (after more than 20 attempts at various times and using different browsers). However, now the issue is that when I try to log-in I get a screen asking for my telephone number to link to my account and a confirmation code will be sent. When I enter my telephone number (non- T-Mobile) an error message pops up “Please verify your 10 digit T-Mobile phone number is correct.” I am stuck in a maze of never-ending loops -- first I could not create a T-Mobile ID since my email supposedly was not recognized, and now I cannot access my account because I receive an error message that I am not entering a T-Mobile phone number. I do not have T-Mobile phone service, and when I enter the phone number listed on my 5G internet gateway I get the error message that I was getting when initially trying to create a T-Mobile ID: “We're sorry, we don't recognize this email.” ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1655","kudosSumWeight":4,"repliesCount":18,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:home internet","text":"internet residencial","time":"2019-11-29T13:58:17.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:144230":{"__typename":"Conversation","id":"conversation:144230","topic":{"__typename":"ForumTopicMessage","uid":144230},"lastPostingActivityTime":"2024-01-06T17:31:29.000-08:00","solved":false},"User:user:34033":{"__typename":"User","uid":34033,"login":"tien900","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Roaming Rookie","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:34033"},"ForumTopicMessage:message:144230":{"__typename":"ForumTopicMessage","subject":"Why are we being penalized suddenly for paying with a credit card?","conversation":{"__ref":"Conversation:conversation:144230"},"id":"message:144230","revisionNum":1,"uid":144230,"depth":0,"board":{"__ref":"Forum:board:t-mobile-account-prepaid"},"author":{"__ref":"User:user:34033"},"metrics":{"__typename":"MessageMetrics","views":4245},"postTime":"2023-05-24T13:35:02.000-07:00","lastPublishTime":"2023-05-24T13:35:02.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have been with T-Mobile and have used my credit card with autopay for 5 years. Now all of the sudden I am being charged a $5 fee every month even though I’m enrolled in autopay just because I prefer to use a credit card!? This is ridiculous. I don’t use my debit card for anything and I’m not going to just because T-Mobile wants me to for whatever stupid reason. Honestly, this pisses me off so much that this the first time in years that I’m seriously considering switching to another carrier. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"509","kudosSumWeight":4,"repliesCount":14,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:autopay","text":"pago_automático","time":"2020-01-02T08:21:34.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:credit card","text":"tarjeta de crédito","time":"2019-12-13T09:58:12.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDM","node":{"__typename":"Tag","id":"tag:discount","text":"descuento","time":"2022-01-07T20:37:08.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDQ","node":{"__typename":"Tag","id":"tag:fee","text":"cargo","time":"2022-09-28T12:05:23.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDU","node":{"__typename":"Tag","id":"tag:t-mobile","text":"t-mobile","time":"2021-02-06T11:11:40.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:144777":{"__typename":"Conversation","id":"conversation:144777","topic":{"__typename":"ForumTopicMessage","uid":144777},"lastPostingActivityTime":"2024-08-02T14:22:40.000-07:00","solved":false},"User:user:28276":{"__typename":"User","uid":28276,"login":"hobbyfarm0924","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg"},"id":"user:28276"},"ForumTopicMessage:message:144777":{"__typename":"ForumTopicMessage","subject":"Problems with linking my internet phone number to my t-mobile ID","conversation":{"__ref":"Conversation:conversation:144777"},"id":"message:144777","revisionNum":1,"uid":144777,"depth":0,"board":{"__ref":"Forum:board:t-mobile-account-prepaid"},"author":{"__ref":"User:user:28276"},"metrics":{"__typename":"MessageMetrics","views":4595},"postTime":"2023-05-15T12:31:42.000-07:00","lastPublishTime":"2023-05-15T12:31:42.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" So I was trying to set up my online account to pay my home internet bill. I received the email to set up my T-Mobile ID and followed the steps and everything was fine. Until I got to the portion where it asked for me to put in the phone number. I put the phone number in and it told me that this phone number was not connected to my email address. So I went into my nearest t-mobile store and they told me that they could not help and that the email was probably typed in wrong and to call the help phone number line and have the email fix. So I call the help line and spoke to someone and they told me that I didn’t have a t-mobile ID setup and that I would need to have that setup before I could put in the phone number. So I go online and and go through the entire process of trying to set up a t-mobile ID, I get through putting in all of my information and then I am told that I already have a t-mobile ID. When I get to the part of adding the phone number for the home internet account it says that my email is not linked to my phone number. Does anyone have any idea on how to help me out please? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1105","kudosSumWeight":1,"repliesCount":13,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:help","text":"ayuda","time":"2021-02-06T11:11:40.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:144245":{"__typename":"Conversation","id":"conversation:144245","topic":{"__typename":"ForumTopicMessage","uid":144245},"lastPostingActivityTime":"2024-01-05T15:20:42.000-08:00","solved":false},"User:user:45904":{"__typename":"User","uid":45904,"login":"magenta8885027","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-8.svg"},"id":"user:45904"},"ForumTopicMessage:message:144245":{"__typename":"ForumTopicMessage","subject":"Dial it XX","conversation":{"__ref":"Conversation:conversation:144245"},"id":"message:144245","revisionNum":1,"uid":144245,"depth":0,"board":{"__ref":"Forum:board:t-mobile-account-prepaid"},"author":{"__ref":"User:user:45904"},"metrics":{"__typename":"MessageMetrics","views":8662},"postTime":"2023-06-09T06:46:35.000-07:00","lastPublishTime":"2023-06-09T06:46:35.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" i have four lines on my account. For one of the accounts, there is a text labeled ‘Dial it xx”. What does this mean? There are a lot of those over the last few months and I cannot figure out what kind of text that would be. Any help is appreciated! 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Since then, I have had to call TMobile a dozen times, I’ve had a dozen chats. . .AND STILL NO REBATE CARD. I have filed a complaint with the Better Business Bureau this morning after ANOTHER chat yesterday promised to call me and “get this taken care of” because “it’s not like TMobile.” Surprise surprise. . . no phone call. No rebate card. I assume that there a lot of people out there who never received their card, especially those unwilling to try and contact TMobile two dozen times in order to do so. WHO ELSE HAS GONE THROUGH THIS? 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