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T-Mobile ID
Does any one know how to create a T-Mobile ID and access the account?I startedT-Mobile 5G internet service on April 22 andhave been trying since that time to create a T-Mobile ID. Despite numerous calls to customer service no one has been able to assist. The error message I kept getting was "We're sorry, we don't recognize this email." Yet, I inputthe exact email I used when signing up for internet service, and T-Mobile has sent me several emails (including the"You're In" email, confirmation of order email,terms of service mail, as well as several marketing emails). Finally (May 12), when trying to create a T-Mobile ID I received a message that there already is a T-Mobile ID associated with my email address. FINALLY (after more than 20 attempts at various times and using different browsers). However, now the issue is that when I try to log-in I get a screen asking for my telephone number to link to my account and a confirmation code will be sent. When I enter my telephone number (non-T-Mobile) an error message pops up "Please verify your 10 digitT-Mobilephone number is correct." I am stuck in a maze of never-ending loops -- first I could not create a T-Mobile ID since my email supposedly was not recognized, and now I cannot access my account because I receive an error message that I am not entering a T-Mobile phone number. I do not have T-Mobile phone service, and when I enter the phone number listed on my 5G internet gateway I get theerror message that I was getting when initially trying to create a T-Mobile ID: "We're sorry, we don't recognize this email."
Why are we being penalized suddenly for paying with a credit card?
I have been with T-Mobile andhave used my credit card with autopayfor 5 years. Now all of the sudden I am being charged a $5 fee every month even though I'm enrolled in autopay just because I prefer to use a credit card!? This is ridiculous. I don't use my debit card for anything and I'm not going to just because T-Mobile wants me to for whatever stupid reason. Honestly, this pisses me off so much that this the first time in years that I'm seriously considering switching to another carrier.
Problems with linking my internet phone number to my t-mobile ID
So I was trying to set up my online account to pay my home internet bill. I received the email to set up my T-Mobile ID and followed the steps and everything was fine. Until I got to the portion where it asked for me to put in the phone number. I put the phone number in and it told me that this phone number was not connected to my email address. So I went into my nearest t-mobile store and they told me that they could not help and that the email was probably typed in wrong and to call the help phone number line and have the email fix. So I call the help line and spoke to someone and they told me that I didn't have a t-mobile ID setup and that I would need to have that setup before I could put in the phone number. So I go online and and go through the entire process of trying to set up a t-mobile ID, I get through putting in all of my information and then I am told that I already have a t-mobile ID. When I get to the part of adding the phone number for the home internet account it says that my email is not linked to my phone number. Does anyone have any idea on how to help me out please?
Problem linking phone number to My T-Mobile.
I've tried signing in to my t-mobile prepaid website to check my data, or pay bills, or to change plans. But everytime I sign in I get this message, I've called t-mobile 2 times, the first time the support guy on the phone said it is a problem from their side beside they have people working on the tower because of the 5G thats incoming, the 2nd time she told me that they had to delete my t-mobile account and make a new one using the same e-mail address, she told me to wait 8 days, I've waited almost a month, logged in, and the same message popped up again. "Oh no! We have run into an issue when linking this number to the profile. Please contact our Care experts to get this resolved." I recently switched plans from the $45 4GB of data a month to $40 10GB of data a month. I don't know if that has anything to do with it. Before I switched to that plan My T-Mobile was working just fine I could do everything. A screenshot of the message that keeps popping up everytime I sign in:
