Why are we being penalized suddenly for paying with a credit card?

I have been on autopay (using my credit card) for ages, which gives a $5 discount. I was just informed today -- and only because I called T-Mobile, I might add; I never got a notice about this -- that in order to qualify for the discount moving forward I have to use a debit card or connect my bank account.

It was bizarre, because the rep on the phone kept assuring me over and over that my information was EXTREMELY safe with T-Mobile. I told her I don't care, I want to use my credit card like I always have. It just irritates me that I'm suddenly being penalized for this out of the blue.

Yeah, I was terribly disappointed that T-Mobile stooped to this.  I'm probably going to switch to another carrier once I've paid off my 2 devices.  

Unfortunately T-Mobile is not the only one doing this.  With all of the breaches to accounts there is no way I'm handing over either my bank account or my Debit card (which has the highest use of theft).  I switched from Verizon to save money but unfortunately I am going to have to sacrifice some coverage to reduce my bill.  Maybe if enough people did that someone would get the picture.  I don't need to use my phone for work and as long as texting works I will be fine.  But I am not fine with a $150 bill each month for 3 phones.

They were supposed to send out notices on the 20th but I haven't received one yet.

You can open a Tmobile Money account and pay with that.

lol I don’t need another bank account 😂 that would be crazy to sign up for that just to save $5/month lmao.

You can show your dissatisfaction by cancelling autopay, then have them send you a paper bill.  You then have the option of paying by check, or by your bank's bill pay, or if you log into your account you can still use your credit card to pay.  You won't be getting the discount but you will be demonstrating your dissatisfaction and making sure T-Mobile doesn't realize their cost savings at your expense.

How many customers are also now losing points and benefits like cellphone insurance offered by the credit card?  So this is a double whammy move by T-Mobile.   And there is no way I would trust them with my primary bank information!

Credit card fees are a cost of doing business. 

tien900 wrote:

I have been on autopay (using my credit card) for ages, which gives a $5 discount. I was just informed today -- and only because I called T-Mobile, I might add; I never got a notice about this -- that in order to qualify for the discount moving forward I have to use a debit card or connect my bank account.

 

It was bizarre, because the rep on the phone kept assuring me over and over that my information was EXTREMELY safe with T-Mobile. I told her I don't care, I want to use my credit card like I always have. It just irritates me that I'm suddenly being penalized for this out of the blue.

Well,I switched to T Mobile home internet from Comcast,because I did not like the way they handled the data breach.So,I can understand persons not trusting companies with their personal information.

youre paying a $5 fee or you are no longer getting $5 off for using the card and are now paying $5 more per month?

I have a banner when I log into my T-Mobile Account notifying me about it.  My bet is T-Mobile is paying to process payments and are trying not to pay them.  My cousins daughter just had to start charging 6% on all CC payments, or switch to another processing company. They could have switched to another processor, but especially for T-Mobile it'll be a big move.  Of course this is all speculation.  A lot of companies are starting to add a surcharge for CC payments.