Forum Discussion
Why are we being penalized suddenly for paying with a credit card?
I have been with T-Mobile and have used my credit card with autopay for 5 years. Now all of the sudden I am being charged a $5 fee every month even though I'm enrolled in autopay just because I prefer to use a credit card!? This is ridiculous. I don't use my debit card for anything and I'm not going to just because T-Mobile wants me to for whatever stupid reason. Honestly, this pisses me off so much that this the first time in years that I'm seriously considering switching to another carrier.
Tmobile is going to start charging people $5 to pay in the store.
The Fry's grocery stores are charging 50 cents to get back money from a debit card purchase.
Everyone keeps asking why T-mobile is trying to migrate everyone off paying via credit card to paying via debit or direct bank transfer instead.
The answer is this simple: There is an arrogant EVP within T-Mobile that knows jack about how one builds customer loyalty. Instead, that person believes he is a genius for devising a scheme whereby the company's spreadsheet with show a significant increase in income from customer accounts. An increase that he will then leverage for a bonus. All this because very few C-level executives at corporations actually have the core values that define character. Instead, its all about them and the average person or family struggling to pay bills, merely exists to help them build untold wealth for them and their families.
People have long memories and what T-Mobile has done with such an ill-advised scheme, will hurt them in the long run. I for one am so pissed off at this strategy that I will be cancelling my account with T-Mobile. They don't care about me, but if enough "me's" join in, the company will take a loss from this ill-advised scheme. Anyone else recall when T-Mobile launched home internet? They claimed they would NEVER raise the rate. Slimey is as slimey does. I do not trust T-mobile with my debit card or banking info, given their poor track record of security.
BTW, during my career (retired now) I was a business consultant to C-level executives at Fortune 100 Companies as well as several government organizations, including FBI, Naval Intelligence, Army Corp of Engineers, etc, etc, etc. I have also been a consultant employed by the Small Business Administration to provide guidance to small business having difficulties. So yes, I know what I am talking about and you - that T-Mobile VP who thinks they are just brilliant? - does not.
gramps28 wrote:
They were supposed to send out notices on the 20th but I haven't received one yet.
You can open a Tmobile Money account and pay with that.
That will add another account to mange. Some elderly can't handle that.
redah wrote:
gramps28 wrote:
They were supposed to send out notices on the 20th but I haven't received one yet.
You can open a Tmobile Money account and pay with that.
That will add another account to mange. Some elderly can't handle that.
That's an option, so if someone can't handle that then don't do it.
