$20 per line 8 days late

My account was only 8 days late and you are charging $20 per line which includes the car monitor gadget???  $60 for 8 days late.  Does the Better Business Bureau even know you do this???  And ½ suspended means people cannot make phone calls, the most important option cancelled  

I also never received payment for one of my phones you promised 3 months ago with your switch and keep program.