20 Year T-Mobile Customer - Customer Service had become very inadequate, terrible. Rude.

Their customer service went to the crapper when they started the 'team'. Before the 'team' you could call in ask for tech support without having to beg for 30 minutes for them to transfer you then with at least 5 apologies for not listening in the first place because they have to transfer you.  Before the 'team' one person with tech support is all it took. Now the people with tech support know 1 thing only. Home Internet knows nothing about phones etc... tech support use to know everything including customer service. 

When you call its always an hour or more and half of that hours is full of BS. No worries, we are so sorry but I will make sure to take care of your issue so you don't have to call back. We appreciate you being a 19 year customer. 

Issue still not corrected.

Last 5 months bill has been wrong.

The last thing I feel is appreciated. 

I understand staying with t mobile even though the service wasn't the greatest and at times the worst because I'm right there with you. 

I use to have this thing about hanging up on people but no longer. It has gotten to the point if I can't understand the person, I just hang up and call back. If I don't before I know it 30 minutes has passed and I'm still saying excuse me I didn't understand what you said . I don't feel bad any more because it's like this. I've lived more of my life than I have left and I don't appreciate anyone wasting it. Especially when a load of time has gone by, I'm still on the fone and nothing accomplished.