20 Year T-Mobile Customer - Customer Service had become very inadequate, terrible. Rude.

@Greg B The truth regarding loyalty to customers is that it's no longer a primary focus. When a company grows as large as Verizon, AT&T, T-Mobile, you are merely a drop in the financial bucket. Unless you are a Large Volume business customer, you are an accepted financial loss, should you choose to leave.

Please understand, I mean no disrespect by this statement. I was a tier-2 tech-support rep for Verizon wireless for many years. VZW's complacency within the cellular market allowed T-Mobile to make large gains in their cellular footprint within the US. I could see the writing on the wall with tech-support being outsourced to 3rd parties like Asurion, so I left VZW in 2018 and became an OTR truck driver, driving all over the US. I kept Verizon service, as it worked where I needed it to. Furthermore, I also learned that T-Mobile's service had vastly improved across the US. (truck drivers gossip more than a sewing circle) I switched to T-Mobile, and I've been impressed with their cellular service. Customer service still leaves something to be desired, but it doesn't surprise me. Call centers are more concerned with having asses in seats and less concerned with the quality of the person attached to said ass.

With the issue you have with the iPhone 8 replacement and the watch, have you contacted Apple support? (Speaking from experience) if it isn't a service related issue (meaning the device/s connecting to the cellular network), Apple is the go to for device support.