Forum Discussion
2G Phaseout Free phone to customers still using 2G phones
I got a letter from T-mobile saying that one of my phones is for 2G and since 2G is being phased out, I can get a free phone. I went to the "Corporate" T-mobile store (261 N Springboro Pike Rd, Dayt...
Thank you for the letter. It does provide the context that I needed to know exactly what you are looking for. That letter is for our limited time Network Retirement offers. It can be super frustrating to have to redo steps, so I want to do my best to reduce some effort on your part. You will need to go back to the store (You can go to a different location if you want). Have them review the Network Retirement: Totally Free Phone Program. They have internal resources that they can review that shows them what to look for on your account and how to process the phone swap so there is not guesswork at all.
I hope this helps!
the site is peer to peer with a handful of admins/moderators to keep the site in order only. admins/moderators do not have account access
with that being said though.. @HeavenM might have some info on this one. i dont believe i have heard of there needing to be a trade in but then again if theyre doing a free swap pretty much then i can see them needing the phone to show that it was in fact traded in as a 2G phone for the free 5G phone.
