Forum Discussion
2G Phaseout Free phone to customers still using 2G phones
I got a letter from T-mobile saying that one of my phones is for 2G and since 2G is being phased out, I can get a free phone. I went to the "Corporate" T-mobile store (261 N Springboro Pike Rd, Dayt...
Thank you for the letter. It does provide the context that I needed to know exactly what you are looking for. That letter is for our limited time Network Retirement offers. It can be super frustrating to have to redo steps, so I want to do my best to reduce some effort on your part. You will need to go back to the store (You can go to a different location if you want). Have them review the Network Retirement: Totally Free Phone Program. They have internal resources that they can review that shows them what to look for on your account and how to process the phone swap so there is not guesswork at all.
I hope this helps!
Thank you for sharing the link, I appreciate you taking the time to respond. After reviewing this link, I see that for the 3G retirement last year, you had to log into your T-Mobile account to see the offers. Is that the same process for the 2G shutdown?
I was looking on the T-Mobile website and saw the information at the following link: https://www.t-mobile.com/support/coverage/2g-retirement I then went to a few different T-Mobile stores (I found the company store listings on the T-Mobile website, not the third-party stores) with the print-out of this link, but every store told me that they are unable to help us. At this point, we are unsure of what we need to do prior to the 2G shutdown.
