Forum Discussion

boyal123's avatar
boyal123
Newbie Caller
Hace 6 años

Accessing phone records from over a year ago

I have been trying to reach my old phone records form over a year ago and I cannot get them anywhere. I have checked the usage tab on My T-mobile app, it does not go that far back. I contacted customer support twice and still not received them. The first time I asked I got the bill instead of the call logs and the second time I was supposed to get a link which I have not received. It has been days. All suggestions are welcome.

  • Contact T-Force using messenger in Facebook or twitter.

  • gramps28's avatar
    gramps28
    Router Royalty

    Contact T-Force using messenger in Facebook or twitter.

  • dwai20's avatar
    dwai20
    Network Novice

    I need my call records for July 2018 (two years back). What is best possible way to retrieve this?

  • Hola:

        How do I access my phone records back to Jan 1 2021.  I was a sprint customer until the last part of 2021 then I switched to T-Mobile. 

  • Jmelt's avatar
    Jmelt
    Network Novice
    HighCountrySniper wrote:

    Hola:

        How do I access my phone records back to Jan 1 2021.  I was a sprint customer until the last part of 2021 then I switched to T-Mobile. 

    Did you ever find out? 

  • gramps28's avatar
    gramps28
    Router Royalty
    Jmelt wrote:
    HighCountrySniper wrote:

    Hola:

        How do I access my phone records back to Jan 1 2021.  I was a sprint customer until the last part of 2021 then I switched to T-Mobile. 

    Did you ever find out? 

    You need to either go to a store or use messenger on one of tmobile's social media platforms to like Facebook or Twitter and ask them to send them to you.