Forum Discussion
Any realistic way to get customer service's attention?
I keep getting a charge for a defective unit that I supposedly did not return, though my on line account page clearly shows that I did return it. I've called about this at least 6 times, been promise...
breaking it down a bit
calling in=tier 1 support..even their “experts”
contacting them through Facebook/Twitter=tier 2 support..higher level of experts starting off..
as is youre trying to get someones attention on a forum that is primarily peer to peer with a handful of moderators/admins that are only here to keep the site in order..they can not do anything with accounts including billing issues..
