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MM123
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Joined 3 years ago
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Re: Any realistic way to get customer service's attention?
I think you aren't understanding what I'm saying the problem is. I have contacted T-Mobile half a dozen times or more, by telephone. I've actually spoken with 15 or so "experts", (since I usually get bounced around during the call.) The problem is not that I can't make contact with T-Mobile, it's that no one is competent enough, or well trained enough, to actually deal with the problems I've raised. Offering me a different way to contact whatever a "T-Force" person is on Twitter (which I don't use) doesn't solve the problem. I've got a bill now for $600+, after 2 months of trying to get someone's attention.3Visto0likes0ComentariosAny realistic way to get customer service's attention?
I keep getting a charge for a defective unit that I supposedly did not return, though my on line account page clearly shows that I did return it. I've called about this at least 6 times, been promised each time that it's being "escalated" and that someone will get back to me. No one ever has. Is there some way to get the attention of a competent person to resolve customer service issues? I'm ready to jump ship, that's for sure.164Visto1like8Comentarios