Forum Discussion
Any realistic way to get customer service's attention?
I keep getting a charge for a defective unit that I supposedly did not return, though my on line account page clearly shows that I did return it. I've called about this at least 6 times, been promised each time that it's being "escalated" and that someone will get back to me. No one ever has.
Is there some way to get the attention of a competent person to resolve customer service issues? I'm ready to jump ship, that's for sure.
Whenever there’s money involved, I suggest the Fair Credit Billing Act.
Sorry this is taking longer than it should. You could always message our T-Force team on Twitter using the @TMobileHelp handle.
I think you aren’t understanding what I’m saying the problem is.
I have contacted T-Mobile half a dozen times or more, by telephone. I've actually spoken with 15 or so "experts", (since I usually get bounced around during the call.) The problem is not that I can't make contact with T-Mobile, it's that no one is competent enough, or well trained enough, to actually deal with the problems I've raised. Offering me a different way to contact whatever a "T-Force" person is on Twitter (which I don't use) doesn't solve the problem.
I’ve got a bill now for $600+, after 2 months of trying to get someone’s attention.
breaking it down a bit
calling in=tier 1 support..even their “experts”
contacting them through Facebook/Twitter=tier 2 support..higher level of experts starting off..
as is youre trying to get someones attention on a forum that is primarily peer to peer with a handful of moderators/admins that are only here to keep the site in order..they can not do anything with accounts including billing issues..
Stop making phone calls and start writing letters.
So we are forced to make a Twitter account just to get customer service?? Seriously?
How do you get customer service for an American? I have an urgent issue that you're overseas company has charged me $1400 for
Ltetuan wrote:
How do you get customer service for an American? I have an urgent issue that you're overseas company has charged me $1400 for
T-Mobile USA and Deutsche Telekom are completely separate entities. If your issue is with T-Mobile USA. You can call Customer Care at 611 for any related billing issue.
