Anyone else get double charged for Autopay in May?

Hey everyone,

First off, I want to sincerely apologize for this issue. I know when it comes to our hard earned money, it is not easy to take things like this lightly. Please rest assured that auto pay is still an amazing service and this is the first time in the 12 years I have worked for T-Mobile that something like this happened. We were able to identify the issue and made the appropriate corrections to ensure this issue does not occur again.

There is also no action required on any of your parts as we were able to systematically identify the few that were impacted by this and immediately started processing refunds. In regards to the 72 hour time frame, i truly wish there was a faster way and for some of you, it may indeed be faster. The 72 hour window we give provides enough leeway for everyone's financial institutions to deposit the funds back into your accounts. The refunds were processed by us almost immediately after we noticed the issue.

We also understand that not everyone expects to have to pay double their bill on the same day and that this can cause issues with your bank and might result in an overdraft fee. Please know that we will do what needs to be done to make this right for you if you were hit with any fees from your bank as this was purely a T-Mobile error.