Forum Discussion
Bait and Switch Fees
I thought i-mobile would be a better company to deal with than Verizon but now I see you are just sneakier. They have high fees but at least I knew what they were. I called t-mobile to setup...
My thanks to you both for pushing me to get this resolved through FB. I still don't know why your call in support could not resolve the issue but it is now resolved to my satisfaction.
Then yeah something doesn't sound right and would definitely reach out to T-Force on FB.
Yes I would also agree that there are "traps" like when you get some promotional offer and they hope you forget the date it expires and you get a new rate. I can tell you that every time I have gone into a store to buy something or make changes they are always very good at explaining what charges and fees if any are associated with them. If you do a bit of reading on the CEO of T-Mobile you will see though that is not his style and most all of the changes you have seen in the cell industry over the last 4 years (including the other 3 carriers) are all do to him. When he first took over he made the comment that yes he owes it to his shareholders to make a profit but pointed out that Verizon was making a 55% profit margin on it's customers which he said was robbery and a few other things the forum filter won't let me type LOL. He got rid of roaming fees, contracts and most the other stuff you would typically expect from a cell carrier. You will find he is exceedingly honest almost to a fault and has no filter and like on the latest NetFlix promotion when asked why it wasn't available to the old SC plans or the new +55 TMO One plan he was frank and said because it's just not financially possible with plans that have a base price that low.
Hope they can get it fixed for you.
