Forum Discussion
bait and switch
I was told when switching over to t-mobile that my husband did not need to transfer his old phone and they would upgrade it for free. We switched, it's been five phone calls with "resolutions" that ...
Bait and switch for sure. When signing up for the service as ask if she would email the pricing for my records and she said she is unable to. I was hesitant to switch without the pricing in an email but she was convincing that this was what I would be paying. I tried several times contacting customer service after my first billing cycle as my bill was $100 more than quoted. They apologized but said they can't give me that pricing after I ported over phone numbers. I would have never switch as I left a plan significantly less. Live and learn. I will always have a negative opinion of T-Mobile from this experience.
