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bomar
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Joined 12 months ago
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Re: bait and switch
Bait and switch for sure. When signing up for the service as ask if she would email the pricing for my records and she said she is unable to.I was hesitant to switch without the pricing in an email but she was convincing that this was what I would be paying.I tried several times contacting customer service after my first billing cycle as my bill was $100 more than quoted. They apologized but said they can't give me that pricing after I ported over phone numbers. I would have never switch as I left a plan significantly less. Live and learn. I will always have a negative opinion of T-Mobile from this experience.22Visto0likes0ComentariosRe: Bait and switch - misinformation from phone agent
Bait and switch for sure. When signing up for the service as ask if she would email the pricing for my records and she said she is unable to.I was hesitant to switch without the pricing in an email but she was convincing that this was what I would be paying.I tried several times contacting customer service after my first billing cycle as my bill was $100 more than quoted. They apologized but said they can't give me that pricing after I ported over phone numbers.Live and learn. I will always have a negative opinion of T-Mobile from this experience.72Visto0likes0ComentariosRe: Bait & Switch
When confirming pricing with T-Mobile representative Iasked her to email the pricing and she said she couldn't. Shestated the pricing would be reflected after my first bill cycle. It wasn't and after trying to resolve the issue of my bill being $100 more per month than quoted I was not able to resolve it. I unfortunately had ported my numbers from another provider and I am now paying significantly more than my previous plan. I called customer service several times and was told sorry that they miss quoted me but there is nothing they can do. I am very disappointed in the way they conduct business. Buyers need to be aware that they do not honor pricing.54Visto1like0Comentarios