Forum Discussion
Bait & Switch
My family and I are victims of this bait and switch. We were assured they would accept a transfer from CSpire, have the "T-Mobile on me", My husband traded his Iphone 14 for a T-Mobile 14, so we stil...
Any billing and promotion related issues need to be addressed with Customer Care by calling 611 from your T-Mobile number or by sending a DM to T-Mobile on either Facebook or Twitter.
When confirming pricing with T-Mobile representative I asked her to email the pricing and she said she couldn't. She stated the pricing would be reflected after my first bill cycle. It wasn't and after trying to resolve the issue of my bill being $100 more per month than quoted I was not able to resolve it. I unfortunately had ported my numbers from another provider and I am now paying significantly more than my previous plan. I called customer service several times and was told sorry that they miss quoted me but there is nothing they can do. I am very disappointed in the way they conduct business. Buyers need to be aware that they do not honor pricing.
